IT Operations Manager

Confidential

Mentor, Ohio Hybrid permanent

Posted: April 1, 2026

Job Description

About the Job

You will lead the day-to-day delivery of IT services across the organization, ensuring requests are properly prioritized, managed through defined processes, and delivered efficiently. In this role, you will oversee IT operations including helpdesk services, endpoint support, and operational processes that keep the business running. Working closely with the Sr. IT Manager, you will help bring structure, visibility, and accountability to IT service delivery while improving the overall employee support experience.

What You’ll Be Doing

Lead day-to-day IT operations including helpdesk services, endpoint support, and user service delivery.

Manage and enforce centralized intake and prioritization for IT requests.

Lead and develop IT support staff while improving response times and service quality.

Serve as the operational escalation point for IT issues.

Improve operational processes, documentation, and reporting.

What We’re Looking For

Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent experience.

IT service management or operations certifications such as ITIL or Microsoft certifications are a plus.

What You’ll Need for Success

Experience leading IT support or IT operations teams.

Familiarity with Microsoft 365, SharePoint, and endpoint management platforms such as Intune.

Experience with IT service management tools such as Freshservice, ServiceNow, or similar platforms.

Strong organizational and prioritization skills in environments with competing demands.

Strong communication and leadership skills.

If you feel you don’t have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration or share this opportunity with your network.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.