IT Operations Engineer

Senior IT Operations Engineer
Hybrid

Anticipated deadline to submit application: April 27th 2026 5pm EST. Position may close early if application limit is met. Apply promptly for full consideration.

The Opportunity

The IT Operations Engineer owns and improves the core operational systems of IT, including identity and access management, endpoint/device management, asset governance, and IT service management (ITSM). This role ensures IT operations are scalable, secure, and standardized across a distributed, multi-state workforce.

This is a hands-on role responsible for reducing operational friction, improving service delivery, and enforcing consistency across internal teams and managed service providers.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

Education & Experience

• You have 5+ years in IT operations, systems engineering, or similar role

• You have strong experience with:

• Entra ID / Azure AD

• SSO / SAML / OAuth

• Endpoint management (Intune or similar)

• You have experience implementing or managing an ITSM platform

• You have experience in device lifecycle management (laptops, mobile, etc.)

• You have strong troubleshooting skills across identity, endpoint, and SaaS environments

• You have experience working with or managing MSPs or outsourced IT support

• You successfully project managed initiatives that involve motivating, coordinating, and collaborating with geographically dispersed and diverse teams; can collaborate across all levels and functions

• You have familiarity with SaaS-heavy ecosystems (50+ applications)- Preferred

• You have experience with asset management tools and reconciliation- Preferred

• You have basic scripting (PowerShell, Python) for automation-Preferred

• Yo have ITIL Foundation or equivalent operational framework knowledge- Preferred

What You’ll Be Responsible For

Key responsibilities of the Sr. IT Operations Engineer include but are not limited to:

Identity & Access Management (IAM)

• Own Entra ID (Azure AD) as the system of record for identity

• Design and maintain SSO and MFA across SaaS applications

• Build and enforce joiner / mover / leaver workflows

• Reduce reliance on app-level credentials (e.g., Adobe, non-SSO tools)

• Partner with CRM and business teams to standardize access models

Endpoint & Device Management

• Lead implementation and ongoing management of Microsoft Intune (MDM/MAM)

• Define and enforce device compliance policies

• Improve patch management and endpoint security posture

• Rationalize duplicate/unused devices and reduce endpoint sprawl

• Establish lifecycle standards (provisioning → usage → decommissioning)

Asset Management & System of Record

• Establish a single source of truth for all IT assets

• Reconcile discrepancies between systems (e.g., TrendMicro, ManageEngine)

• Map users ↔ devices ↔ applications

• Partner with IT Associate to ensure data accuracy and process adherence

IT Service Management (ITSM)

• Own implementation and administration of an ITSM platform (e.g., Jira, Freshservice)

• Define:

• Ticket intake processes

• Categorization standards

• SLA definitions

• Enforce single point of entry for all IT requests

• Build reporting dashboards for:

• Ticket volume

• SLA performance

• Recurring issues

MSP Operational Oversight

• Act as the day-to-day operational owner of MSP performance

• Enforce:

• Proper ticket logging (including calls)

• SLA adherence

• Root cause analysis (RCA) for recurring issues

• Identify and eliminate repeat incidents through process or technical fixes

Security & Compliance Support

• Strengthen access controls for systems containing PII and PCI data

• Ensure consistent enforcement of MFA and device compliance

• Support audits and compliance efforts through improved operational controls

Process Improvement & Automation

• Identify repetitive manual tasks and automate where possible

• Improve onboarding/offboarding speed and accuracy

• Reduce ticket volume through standardization and system improvements

Special Projects and Team Support-20%

•

• Participating in IT Systems Committee meetings as needed

• Supporting IT projects that improve the efficiency, effectiveness and accessibility of CEO

• Providing IT guidance on system integrations, analytical and/or technical support for special projects

• Conducting quantitative and qualitative data analysis, identifying trends, produce reports, mapping processes and leading other strategic initiatives as needed

Compensation and Benefits

The salary range for this position is $83,300 to 110,000 annually. CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located. This position can be located in any of the cities in which CEO operates. The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this. Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves.

All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.