IT Operations Analyst

Are you a passionate individual seeking a long-term career opportunity that offers continuous learning and professional development? Are you ready to be part of a team that values growth, offers exciting challenges, and provides a platform for you to excel in our organisation?

Join Elixirr, as an IT Operations Analyst and play a vital role in supporting our clients and stakeholders by ensuring the smooth operation and availability of our systems and infrastructure.

As IT Operations Analyst, you will have the opportunity to learn and contribute to the maintenance, troubleshooting, and monitoring of our systems. Your role will involve assisting with the implementation of processes and mechanisms to optimise data flow and access, ensuring the data is readily available and usable for target users.

Join our team and kickstart your career in IT!

What you will be doing as IT Operations Analyst at Elixirr?

• Installation/configuration, operation and maintenance of systems hardware and software and related infrastructure

• Support and troubleshoot all end user issues

• Installation, configuration, operation and maintenance of systems hardware, software, and related infrastructure

• Provide first-line (L1) support for end users - support and troubleshoot end-user issues across devices, operating systems, applications, and network connectivity

• Manage and maintain UK office IT hardware, including laptops, desktops, meeting room tech, printers, and mobile devices

• Assist with onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and access rights

• Develop, build, and deploy new solutions and technology as needed

• Support network infrastructure in the UK office, including switches, Wi-Fi access points, and connectivity troubleshooting

• Participate in IT projects, as directed, including system upgrades, migrations, and rollout of new tools and technologies

• Ensure compliance with IT policies, procedures, and data protection standards

• Contribute to continuous improvement of IT support processes and user experience

• Provide basic training and guidance to users to improve digital literacy and reduce recurring issues

Competencies and skillset we expect you to have to successfully perform your job:  

• Good knowledge of Windows and Linux operating systems (installation, configuration, troubleshooting)

• Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPNs) and experience with Cisco and/or Ubiquiti (Unifi) equipment is a plus

• Experience with Microsoft 365 administration (user management, Exchange, Teams, SharePoint basics)

• Proficiency with Microsoft Office Suite and general end-user application support

• Understanding of hardware support (laptops, desktops, mobile devices, peripherals)

• Experience working with ticketing or service desk systems

• Strong troubleshooting and problem-solving skills with a logical approach to issue resolution

• Excellent communication skills with the ability to support non-technical users effectively

• Ability to prioritise tasks and manage multiple support requests in a fast-paced environment

• Strong attention to detail and commitment to documentation and process adherence

• Willingness to learn new technologies and continuously develop technical skills

• A proactive, team-oriented mindset

How to apply

Please apply online with your CV and a cover letter explaining why you want to join Elixirr and how you will add value to our business and our clients.

Our team thinks differently and challenges convention, so we would encourage you to do the same. Consider how to set yourself apart from other candidates.