IT Onboarding Specialist

Job Title: IT Onboarding Specialist
About the Role:
• Responsible for collaborating with the Internal HR team, Managers, and Technical Teams to ensure a positive Day One Employee experience at Vensure.
• Manage all New Hire tickets in the ticket platform ensuring setups are completed.
• Communicate ticket statuses to HR, Recruiting, and managers.
Responsibilities:
• Maintain a customer-first attitude at all times.
• Keep shared spreadsheets updated for all involved teams.
• Update and transfer data from tickets to spreadsheets.
• Collaborate with teams for updates and changes to processes, tickets, and documents.
• Serve as liaison between teams, maintaining records of meetings and documents.
• Support newly hired employees to ensure an excellent first-day experience.
Skills & Qualifications:
• 2-5 years of experience working in a team environment.
• Clear and concise communication skills with multiple levels of management and staff.
• Ability to write effectively for various audiences and tones.
• Skilled in creating documentation such as SOPs, end-user guides, and multi-team documents.
• Strong Excel and data tracking abilities.
• High technical aptitude and quick learner of new tools and concepts.
• Proficient with ADManager, Endpoint Central, Azure, Microsoft Entra, and Power BI.
• Excellent writing and proofreading skills.
• Strong work ethic and intellectual curiosity.
• Ability to work efficiently, multitask, and innovate processes.

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