IT Office Support

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We are looking for an Office Support to join our team for the São Paulo Office. This team is responsible for guaranteeing the proper functioning of workspaces and providing comfort to our employees.

In this role as Office support, you will have some mayor responsibilities:

• As an IT Support, you’re responsible for installing all computer hardware and printers in our office, also you will be responsible for providing and replacing equipment as necessary.

• Handling incoming issues and requests from our employees, you’ll provide first-line support for troubleshooting, and set up new colleagues in a flash.

• Taking care of the office from an IT perspective. This includes keeping our meeting rooms operational, supporting presentations/events, and general tidiness of the office (we don’t want old hardware and cables laying around).

• Doing regular checks to keep the workstations complete and functional as well as assisting with moves around the office where needed.

• You will be in charge of all IT equipment, keep organized the storage, and keep track of the stock. Also you will be in charge of notifying when we are low on stock, so we can order more.

• You will be responsible for OnBoardings and OffBoarding (This means that you will have to arrange pick ups)

• Last but not least, you will have to build a strong relationship with all our employees and also with the teammates.

Skills & Qualifications:

• You’re fluent in English and IT lingo.

• As an all-round troubleshooter, you can support both Windows and Mac.

• A considerable level of independence is required for this job as you’ll mostly be working on your own while representing our global IT team.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.