IT Manager

About Jet Excellence
 

We are a fast-growing fleet charter operator redefining private aviation through data-driven efficiency, modern aircraft, and owner-focused profitability. With a commitment to trust, safety, and service excellence, we deliver tailored charter solutions and seamless travel experiences supported by a modernized fleet and nationwide reach. 

The Role
 

The IT Manager oversees the planning, coordination, and execution of all technology-related initiatives within the organization. In this role, you ensure the stability, security, and efficiency of IT systems while supporting the strategic direction of the business.  

In addition to overseeing internal infrastructure, you lead end-user support functions, delivering timely and high-quality technical services that enhance operational performance and client satisfaction.  

You play a critical role in supporting systems that require seamless integration across flight operations, maintenance, planning, and corporate functions. 

The ideal candidate combines strong technical expertise with leadership and project management skills to drive continuous improvement across IT operations and customer support delivery. 

Key Responsibilities
 

Oversee daily IT operations, including network, systems, database administration, and user support functions, while analyzing performance and recommending improvements for efficiency and scalability. 

Support cybersecurity strategies and compliance requirements by developing and implementing IT policies, procedures, and security protocols to protect company data, infrastructure, and systems integrity. 

Manage vendor relationships, contracts, and service-level agreements to ensure compliance, performance, and data protection standards are met. 

Plan, execute, and monitor technology projects, including cross-departments rollouts, ensuring timely delivery and alignment with organizational goals. 

Maintain comprehensive documentation of systems, configurations, and processes to ensure transparency and business continuity. 

Lead system evaluation, selection, and implementation for new platforms and tools, managing data migration and platform transitions with minimal disruption to operations. 

Own the technology roadmap in partnership with leadership, prioritizing what gets built, integrated, or replaced, and when. 

Qualifications
 

Bachelor’s degree in Information Technology, Computer Science, or related field. 

Minimum of 5 years of progressive experience in IT management. 

Strong knowledge of network infrastructure, cloud environments, ERP and integrated systems, and cybersecurity best practices. 

Hands-on experience implementing, supporting, and optimizing technology platforms, including ERP migrations or major platform transitions. 

Proficient with platforms such as Sage Intacct, Jet Insight, Ninety.io, BambooHR, SharePoint, Microsoft 365/Teams, Google Cloud. 

Proven ability to manage multiple projects in a dynamic, cross-functional environment. 

Strong leadership, communication, and problem-solving skills with a proactive, service-oriented mindset. 

Professional certifications such as CompTIA Security+, Microsoft 365 Certified, ITIL Foundation, or PMP. 

Familiarity with data reconciliation and system consolidation processes. 

Key Competencies
 

Analytical Thinking: Diagnoses complex technical issues, interprets data effectively, and designs scalable solutions aligned with business goals. 

Communication:
Translates technical concepts for non-technical audiences, promotes cross-department collaboration, and ensures transparency in IT initiatives. 

Customer Focus:
Delivers responsive, high-quality support to internal users and external clients, emphasizing service excellence and reliability. 

Security and Confidentiality:
Maintains rigorous data privacy, compliance, and cybersecurity standards to safeguard company and customer information. 

Continuous Improvement: Actively seeks ways to optimize processes, enhance systems performance, and improve IT service delivery. 

Track record of managing change across non-technical teams during system rollouts. 

Job Type
 

Remote 

Compensation And Benefits
 

$130,000/year
 

Fully paid health, dental and vision insurance for the employee  

Paid Time Off (PTO)  

401k Plan w/Matching  

Jet Excellence, LLC is an equal opportunity employer that provides equal employment opportunities (EEO).