IT Manager (Based in Hanoi or Danang)

SmartDev is a leading provider of global software solutions. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).

SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. SmartDev brings together smart people both internally and externally to create partnerships that push boundaries and challenge the status quo.

As part of SmartDev’s aggressive growth plan we are looking to expand our development team.

SmartDev (https://smartdev.com/) offers tailor-made mobile apps and websites with the most popular frontend and back-end technologies.

Location:

• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi
• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang

KEY RESPONSIBILITIES

We are seeking an IT Manager who can both operate and progressively upgrade the organization and management of our internal IT systems. This is not a role just to “keep the lights on”; it is an opportunity to:

• Standardize system operations and controls.

• Establish clear structures of ownership.

• Build an IT foundation that operates stably and consistently as the company grows and evolves.

• Work directly with the Board of Directors (BOD/COO level) and collaborate closely with Delivery, HR, and Finance to ensure IT effectively supports business activities.

KEY FOCUS AREAS (FIRST 6–12 MONTHS)

1. Stabilize and Enhance IT Operations

• Minimize recurring incidents.

• Improve the quality of internal support.

• Ensure smooth system performance for all teams.

2. Upgrade Infrastructure and Security

• Improve system performance and stability.

• Standardize according to frameworks such as ISO27001 and SOC2.

• Strengthen access control and risk management.

3. Standardize Structure and Ownership

• Define clear roles and responsibilities (ownership) for each area.

• Develop processes, policies, and coordination methods between IT and other departments.

• Ensure the system can operate stably and consistently, without depending on any specific individual.

4. Support Internal AI Implementation

• Ensure infrastructure readiness for AI tools (Copilot, automation tools, internal workflows, etc.).

• Balance innovation with risk control.

• Act as an “enabler” for teams to apply AI effectively.

5. IT Team Development

• Guide the team to work more systematically.

• Foster a proactive mindset with clear accountability.

• Enhance the operational capacity of the staff.

SCOPE OF RESPONSIBILITY

• IT Infrastructure: Servers, network, cloud.

• Internal Systems: Jira, Confluence, Microsoft 365, etc.

• IT Operations & Helpdesk.

• Information Security & Compliance.

• IT Processes, Policies, and Governance.

WHAT MAKES THIS ROLE DIFFERENT?

• You are not stepping into a perfect system—you have the opportunity to improve and rebuild the way things operate.

• High level of autonomy in proposing and implementing changes.

• Direct interaction with leadership.

• Participation in the company’s actual transformation, especially AI adoption.

 

REQUIREMENTS

Mandatory: 

• Experience in management or end-to-end IT operational responsibility.
• Deep understanding of infrastructure, operations, and security.
• Ability to bring structure into a growing or changing environment.
• Strong English communication skills.

Preferred: 

• Experience with ISO27001 or SOC2.
• Experience with Cloud, DevOps, or Containers (Docker, etc.).
• Background in Systems or Networking.
• Note: Expert AI knowledge is not required, but you must be ready to learn and adapt to new tools.

CRITERIA FOR SUCCESS

• More stable and consistent system operations.
• Clear ownership for IT systems and segments.
• A proactive IT team that collaborates more effectively.
• Infrastructure ready for scaling and adopting new technologies (including AI).

 

What we offer

• International working environment with AI-driven strategic direction.
• 20 days of annual leave – Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration – Work with both Vietnamese and international colleagues.