IT LIMS Support Technician

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. 

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
• Provide 2nd & 3rd level application support for the application.

• Advanced Troubleshooting & Incident Management• Investigate and resolve escalated issues.
• Perform root cause analysis and implement corrective actions.
• Debug Java code and analyze application logs to identify problems.

• Application Monitoring & Optimization• Monitor application health using tools such as Grafana
• Configure alerts and dashboards to proactively detect and address anomalies.
• Analyze application performance and recommend improvements.

• Bug Fixing & Code Support• Collaborate with development teams to implement permanent solutions.
• Bug fixing code and support on the deployments in collaboration with IT Delivery
• Develop functionality enhancements including lab instrument / device connections (CSV mapping)

• Deployment & Release Support• Assist in application deployments and release validation.
• Conduct post-deployment checks and ensure system stability.
• DevOps following SGS procedures

• Documentation & Knowledge Management• Maintain detailed documentation of support procedures and known issues.
• Share technical knowledge within support teams to reduce future escalations.

• Cross-Team Collaboration• Work closely with other teams and business stakeholders.
• Provide timely updates and communication during incidents and outages.

• Graduate Level of studies and/or Post-Secondary Education  in Computer Science, Engineering or related subject
• Minimum of 1 - 2 years similar working experience
• Required• Experience in application support & bug fixing
• Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL)
• Experience in related support tools (e.g. Service Now)
• Experience developing or maintaining instrument interfaces or middleware using Java (knowledge of APIs, web services, XML/JSON).
• Experience in system maintenance, configuration management, and basic scripting for SQL.

• Familiarity with change control, incident management, and documentation standards in regulated environments.
• Ideally• Knowledge of Labvantage LIMS (Laboratory Information Management System)
• Understanding of laboratory workflows and data management processes.
• Experience with GIT projects’ repository
• Knowledge of Java/ Groovy / Jasper patterns

• Good understanding of the Application Lifecycle Management
• Used to work in an international environment

Required Skills

• Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams
• Organized and structured
• Team worker
• Analytic and problem solving oriented
• Focused on delivering
• Able to work under pressure and respect deadlines.
• Good level of English (verbal and written)

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• Flexible schedule and hybrid model.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development.