IT Level 2 Support Engineer for Managed Services Provider (MSP). (Remote)

Outsourcing Advantage

Dominican Republic Remote permanent

Posted: December 25, 2025

Required Skills

Job Description

We are seeking someone with managed IT services experience working for a Enterprise level IT Managed Services Provider (MSP) with practices and solutions for small and medium businesses. for a flat-rate service plan and deliver company enterprise-level IT support and solutions that are tailor-made to relieve all of their customers organization’s technology-induced pain points.

Requirements:
• Excellent English language verbal, interpersonal, and written communication skills at least at a level of C1 Advanced
• 3+ Years of advanced IT support (MSP) experience
• Proficient in PowerShell / scripting.
• Advanced knowledge in server, firewall and networking.
• Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint &Intune.
• Must be a great communicator.
• Organized & Consistent.
• Team Player.
• Process-driven individual.

Duties

• Ability to troubleshoot complicated technical issues.
• Research & Explore new technologies.
• Ability to work under stress & deadline pressure.
• Ability to communicate effectively across different individuals, departments, and external parties.
• Ability to properly document service call notes, create and maintain checklists etc. and create diagrams.

Benefits:
• Competitive salary.
• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly Incentives based on performance
• Weekends off.
• Growth Opportunities

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