IT Intern (Mandatory Internship - Unpaid)

McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital marketplace initiatives. Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for 35 years and believes that people are the most important part of our company. We’re proud of our Great Place to Work certification.  

Learn more about us at our website: www.mcfadyen.com  

We are seeking an enthusiastic IT Intern to support our internal IT operations. This role is ideal for someone beginning their IT career and eager to gain hands-on experience in IT administration, end‑user support, and device configuration. The intern will work closely with our IT Manager and the IT team to ensure smooth daily operations. The position is for a mandatory unpaid internship. The schedule and total number of hours will be agreed upon with the intern prior to hiring.

Key Responsibilities

IT Support & Device Management

• Assist with laptop setup, configuration, and reimaging (Windows/macOS depending on need).
• Support installation and updates of required software and security tools.
• Perform basic troubleshooting of hardware, software, and network issues.
• Help manage IT equipment inventory (laptops, accessories, peripherals).

Administrative & Operational Tasks

• Provide support to the IT Manager with routine IT admin tasks.
• Help maintain internal documentation, including setup guides, asset logs, and configuration checklists.
• Assist with user onboarding and offboarding tasks (account creation, access revocation, device preparation).
• Support ticket tracking and updates when needed.

Office‑Based Tasks (Occasional)

• Manage physical hardware tasks such as laptop swaps, cable organization, and workstation setup.
• Support network or infrastructure checks as guided by the IT Manager.

 

Requirements

Technical Skills (Preferred but not mandatory)

• Basic understanding of computer hardware and operating systems.
• Familiarity with laptop configuration and standard applications.
• Interest in IT support, systems, and troubleshooting.
• Familiarity with Microsoft Entra ID and Office 365.
• Advanced English.

 

Soft Skills

• Strong willingness to learn and ask questions.
• Good organization and attention to detail.
• Clear communication and collaborative mindset.

 

What You Will Learn

• Hands-on experience in IT support and device management.
• Exposure to internal IT procedures and tools.
• Real-world experience supporting hybrid teams and troubleshooting systems.
• Opportunity to understand IT operations in a professional environment.

What we can offer you 

• A career with thought leaders who literally wrote the book on Marketplace Best Practices. 
• A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses.  
• A career with first movers who are deploying new business models and strategies worldwide. 
• A career in a flat management structure without a rigid hierarchy and bureaucracy. 
• A career in a culture that rewards creativity and innovation, risk-taking, and teamwork. 

Additional information 

Our Core Values: Client Focus, Owning the Outcome, Adaptable, Caring  

Keywords: IT Intern, Internship, Digital Marketing, Demand Generation, Paid Media, Email Automation, HubSpot, Campaign Execution, Lead Generation, Analytics & Reporting, SEO, B2B Marketing.

eCommerce & Marketplace Platforms:

Adobe Commerce (Magento), Salesforce Commerce Cloud (SFCC), SAP Hybris, Mirakl, ChannelAdvisor, IBM WebSphere Commerce, BigCommerce, Shopify Plus, commercetools, Oracle Commerce, Elastic Path, Spryker

Technology & Tools:

CRM (Salesforce), SaaS Sales, PIM (Product Information Management), CPQ (Configure Price Quote), CMS (Content Management Systems), OMS (Order Management Systems), ERP (Enterprise Resource Planning), BI Tools (Business Intelligence)

 

McFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil and India, we offer a world class work culture that enables top notch delivery for some of the world’s most influential companies.  

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.