IT Infrastructure Specialist

About FreeBalance
FreeBalance is an international software development organization with offices and clients around the globe. We are seeking a skilled and dedicated IT Infrastructure Specialist to join our Corporate IT team and support users, corporate infrastructure, and internal technology services in a collaborative, security-focused environment.

Role Summary
The IT Infrastructure Specialist is responsible for maintaining and improving FreeBalance’s corporate IT environment, including end-user systems, cloud infrastructure, identity platforms, internal servers, and development-support systems. This role combines end-user support, cloud and on-premise infrastructure operations, PKI-based authentication, security coordination, and vendor & asset management.

Key Responsibilities:
• End-User & Device Support
• Install, configure, image, troubleshoot, and maintain Windows laptops, desktops, and peripherals.
• Provide ongoing technical support for users across multiple global locations.
• Support AWS VPN connectivity and remote access.
• Train users on new and existing IT systems.
• Endpoint & Asset Management
• Manage corporate devices using Manage Engine Endpoint Central / UEM.
• Maintain device inventory, lifecycle tracking, staging templates, and compliance policies.
• Automate Windows and laptop provisioning, imaging, and updates using scripts and built-in endpoint tools.
• Identity, Cloud & Collaboration Platforms
• Administer Google Workspace (user directory, authentication, access control).
• Support Microsoft services and licensing.
• Manage AWS cloud resources related to internal systems and user services.
• Implement PKI-based authentication for secure access to internal servers and services.
• Network & Connectivity
• Maintain local office networks and cross-site connectivity.
• Troubleshoot LAN, WAN, and VPN-related issues.
• Security Operations
• Enforce endpoint protection policies, monitor alerts, and assist with incident response.
• Apply cybersecurity best practices across devices, users, and infrastructure.
• Server & Data Center Operations
• Maintain Windows and Linux servers in:
• AWS cloud environments
• Physical on-premise data centers
• Ensure all hardware, operating systems, and internal services are fully operational.
• Configure and maintain PKI certificates for server authentication and secure communication.
• Development Infrastructure Support
• Support internal development tools including:
• Jenkins
• SVN
• Mantis ticketing system
• Collaborate with development teams on infrastructure requirements.
• Knowledge of containerized environments (Docker) is a plus.
• Vendor, License & Asset Management
• Procure laptops, peripherals, and IT equipment.
• Manage vendors and service providers.
• Maintain licensing for Microsoft, AWS, Adobe, and other enterprise tools.
• Reporting & Continuous Improvement
• Produce concise and accurate IT documentation and reports.
• Review existing systems, propose improvements, and assist in new technology implementation projects.

Required Knowledge & Technical Skills:
• Administration of Windows and Linux operating systems.
• Endpoint management and automation using
• ManageEngine Endpoint Central PowerShell
• Bash / Shell scripting Experience with:
• Google Workspace Directory & authentication
• Active Directory fundamentals
• PKI-based authentication for servers and internal services
• Solid understanding of cybersecurity best practices.
• Ability to troubleshoot hardware, software, and network issues efficiently.
• Database fundamentals (Oracle, SQL Server, MySQL).
• AWS cloud infrastructure management.
• Knowledge of containerized environments (Docker).
• Experience supporting CI/CD pipelines and development environments.

Qualifications:
• University degree in Computer Science, IT, or a related field, or equivalent experience.
• Previous experience in a corporate IT environment.
• Strong analytical, critical-thinking, and problem-solving abilities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.