IT Infrastructure Engineer

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.

• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.

• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.

• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004431

Role Duties and Responsibilities

• Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.

• Perform system administration tasks for other IaaS-related assigned systems.

• Identify and troubleshoot issues promptly, assisting in their timely resolution.

• Follow change management processes diligently.

• Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.

• Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.

• Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.

• Monitor compliance with Service Level Agreements (SLAs).

• Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services.

• Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.

• Undertake ad hoc tasks related to the NISC Business Area's responsibilities.

• Be prepared to work during scheduled maintenances, service- affecting activities, and contingency situations beyond regular business hours.

• Be on-call after working hours on weekends if necessary.

• Be ready to travel and work at various locations, including Braine- l'Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required.

Essential Skills, Experience and Certifications

• Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus.

• Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching.

• Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu.

• Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization.

• Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.

• Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues.

• Willingness to stay updated on advancements in IaaS technologies.

• Proficiency in documenting current designs and configurations.

• Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.

• Outstanding verbal and written communication skills. Willingness to respond to IaaS incidents even outside regular working hours.

Education

• Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;

Desirable Skills, Experience and Certifications

• Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies. -Previous work experience in a service provisioning organization. Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO).

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.