IT Infrastructure Engineer - L2

Take your IT career to the next level

• Pune, India | Hybrid roles available
• Competitive salary package + company‑paid certifications

At The Missing Link, we do more than support technology. we enable businesses to thrive. As one of Australia’s most awarded IT providers, now proudly backed by Infosys, we’ve spent over 28 years delivering world-class Cyber Security, Cloud, IT, and Automation solutions.

With 200+ talented team members and a culture built on inclusion, innovation, and impact, The Missing Link is a place where your skills are valued, your ideas are heard, and your career is supported every step of the way.

We are The Missing Link between where you are and where you want to be.

The Opportunity

We are looking for a motivated and technically capable L2 Infrastructure Engineer to join our growing Support Engineering team in Pune, India.

This is an exciting opportunity for someone ready to deepen their technical expertise while delivering an outstanding service experience to clients. You will work closely with colleagues and clients, solving complex technical challenges and ensuring technology truly supports business outcomes.

You’ll thrive in this role if you’re passionate about technology, enjoy problem-solving, and can work confidently both autonomously and as part of a collaborative team.

What you’ll be doing

• Providing high-quality L2 support across modern IT environments

• Analysing, troubleshooting, and resolving complex technical issues
• Working closely with clients to deliver a seamless and professional service experience
• Supporting and managing modern endpoint environments
• Contributing to continuous improvement of support processes and automation

Requirements:
Your technical expertise

• You’ll bring strong hands-on experience with:
• Microsoft 365 and Azure cloud platform
• Microsoft Teams, SharePoint, and OneDrive
• Active Directory & Entra ID
• Windows 10/11 and Microsoft Office suite
• Endpoint lifecycle management using Microsoft Intune
• Role-Based Access Control (RBAC) design and implementation

Desirable skills and experience

Whilst not essential, you will stand out if you have:

• Experience working for a Managed Service Provider (MSP)
• PowerShell scripting experience for automation
• Experience creating custom winget packages or PSAppDeploy
• Intune profile configuration with a focus on compliance
• Exposure to technologies such as:

• Veeam Backup & Replication
• Windows Autopilot & ESP provisioning
• Modern application packaging and deployment
• Patch management tools
• Microsoft certifications

What makes you successful

• Exceptional time management and organisational skills
• Ability to work independently and as part of a large, distributed team
• Excellent professional communication skills
• Strong attention to detail
• Proven ability to troubleshoot and resolve complex issues

Benefits:
Why you’ll love working at The Missing Link

We genuinely care about our people and our culture. Here’s what you can expect:

• 🤝 A supportive, collaborative, and respectful environment
• 🎓 Strong focus on training, mentoring, and company‑paid certifications
• 🚀 Clear opportunities for career growth and advancement
• 🌏 Hybrid working arrangements based in Pune, India
• 🧠 A culture that encourages learning, innovation, and continuous improvement

If you’re looking for a role where you can grow your technical skills, work with great people, and be part of a company that truly values its employees - we’d love to hear from you.