IT Helpdesk Technician - Permanent

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

📄 JOB DESCRIPTION

We are looking for enthusiastic, motivated and naturally curious profiles who want to learn and improve Veepee's Help desk level. Your main mission will be to answer user requests and ensure the follow-up until it's solved. This position will be based in our office in L’Hospitalet with regular travels to our warehouse in Santa Oliva.

🎯 TASKS :
Being the key point of contact for the local users in the offices and warehouses Install and configure computer hardware, operating systems, applications, phone and video conferences  Address issues both face-to-face and remotely Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac) Resolve and/or replace faulty hardware Process warranty replacement of hardware Support the deployment of new applications Respond and close tickets within approved SLA Work continuously on tasks until completion Assist in IT projects, system upgrades, and rollouts as required Maintain accurate documentation of support requests, incidents, and solutions Ensure compliance with company IT security policies and data protection standards.

👉 MUST HAVE skills :
Superior Graduation in an IT field 2 years experience on a similar production, operation and support environment Windows / MacOS Google Workspace Active directory basic skills Office (all versions) / Gsuite Jira Service Desk Android/iPhone Excellent communication and customer service skills

👉 NICE TO HAVE skills:
Network knowledges Hardware devices such as Zebra Android in warehouse environment

✅ BENEFITS:
Variable bonus Dynamic and creative environment within international teams The variety of self-education courses on our e-learning platform The participation in meetups and conferences locally and internationally Video games, beer, and quiz parties with colleagues

⚙️RECRUITMENT PROCESS
1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2️⃣ ITW with the Support Manager by visio 
3️⃣ ITW in the warehouse in Santa Oliva
4️⃣ Team Interview on site 

We are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. 
🔗COMPANY For more information about our ecosystem: https://careers.veepee.com/veepee-tech/

❓ WHO WE ARE

Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy.
From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with.
If you love to try things why don’t you jump on this new adventure?

Need more info > https://careers.veepee.com/en/

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