IT Helpdesk Support

Questronix Corporation

Manila, Metro Manila, Philippines Hybrid permanent

Posted: May 9, 2025

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Quick Summary

Serve as the first point of contact for customers seeking technical assistance over the phone or email, troubleshooting and resolving issues, and providing accurate information on IT products or services.

Required Skills

Communication Problem Solving Customer Service Analytical Skills Prioritization Time Management Technical Support Documentation Feedback Collection Improvement Suggestion

Job Description

Job Description:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements:
Qualifications:

• Atleast 2 years of experience providing level 1 or above help desk support in IT operations
• Excellent communication skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Patience for dealing with difficult customer-service situations

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