It HelpDesk

Netcracker

Mexico - Mexico City Remote permanent

Posted: April 17, 2026

Required Skills

Job Description

We're building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job summary

We are looking for a team player who can establish effective working relationships up to board-level management, be client-oriented, and be ready for multitasking work. This position will be part of our Corporate IT department, supporting our company.

The IT HelpDesk Engineer will handle tech support for PC and peripherals via onsite work and remote site support via RDP or telephone. Will troubleshoot customer issues involving desktop hardware, operating system, application and networking issues. In this role, you will need to be an organized and knowledgeable problem-solver, who has excellent customer service skills.

Key Responsibilities

• Provide pro-active response and maintenance of IT Systems to minimize user disruption.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

• Consult with users and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Repair and upgrade computers.

• Format and reinstall OS in PCs.

• Install /uninstall software applications.

• Troubleshoot Windows 11 issues.

• Troubleshoot problems with software application.

• Support remote users.

• Inventory Management - Ensure availability of adequate stock on hand and refresh of End of Life / below Standard Operating Equipment and the inventory is maintained.

Requirements

• Minimum 2 year experience as IT HelpDesk Engineer or similar.

• General Windows 11 knowledge.

• Knowledge of Microsoft Active Directory, Office.

• Knowledge of network.

• Excellent problem-solving skills, analytical way of thinking, target oriented.

• Willing to learn new technologies and develop IT skills.

• Well organized, open-minded and team player person.

• English advance

• Spanish advanced/native

• Optional: Certification ITIL / CompTIA

Education

Bachelor’s degree or equivalent in IT related area.

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