IT Helpdesk Intern

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.

For our employees, Super.com is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.

We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.

Term: This internship is for the Summer 2026: May 11 to August 21, 2026

What’s it like to intern at Super.com?

Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone.

About this role

This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our Toronto office (in person 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes.

What you’ll be working on:

• Provide L1 support for hardware and software needs through a ticketing system

• Resolve issues for team members via slack or in person

• Track issues and resolutions

• Guide team members through the troubleshooting process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems in service management software

• Pass on any feedback or suggestions by team members to the appropriate internal team

• Identify and suggest possible improvements on procedures

• Assist in management of identity and access management in accordance with established policies and procedures

• Identify the optimum solution based on the issue and details provided by team members

What we’re looking for:

• Solution focused with excellent communication skills

• Basic technical aptitude and fundamental comprehension of information technology, including but not limited to:

• Windows OS

• Mac OS

• Google Workspace & Office 365

• Knowledge of how to diagnose and resolve basic technical issues

• Fluency in English

• Customer-oriented and cool-tempered

• Propensity to work under pressure with a large workload

• Has IT, Computer Science or relevant field experience

What We Offer:

• Home Office Setup Allowance: $300 one-time

• Friday UberEats Allowance: $25/week

• Learning & Development Allowance: $300/ per term

• Fitness/Wellness Allowance: $120/per term

Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week.

We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company - wide game nights and events e. While optional, these are great ways to build connections and make the most of your Super.com experience.

At Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.