IT Helpdesk/Desktop Support Specialist | Onsite | Windsor

Sutherland is seeking a reliable and detail-oriented person to join us as an IT Helpdesk/Desktop Support Specialist onsite at our Windsor, Canada location. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

In this role you will get to:

Delivery of world-class customer support and service: In the maintenance and repair of desktops, laptops, and mobile devices

Supports the troubleshooting and maintenance of core infrastructure: Assists in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs

Support of contact center employees: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience

Maintains, analyzes, troubleshoots, and repairs desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Documents, maintains, repairs, upgrades or replaces hardware and software for laptop and desktop systems and Supports and troubleshoots user account information including rights, security, user groups, and email accounts

Assists SMEs, Technical Communications Officers, and all functional IT groups: In the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support

Works alongside service delivery, and other IT team members: To move/add/change service delivery programs, and constantly investigate into process improvement opportunities

Our most successful candidates will have:

• Must be able to work onsite at our Windsor, Canada location
• Must be able to work weekends
• Computer science or related degree(s)
• No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell
• The position reports to the Site IT Manager and may require minimum travel as needed at direction of supervisor & leadership, with flexibility in hours worked

All your information will be kept confidential according to EEO guidelines.