IT Helpdesk Administrator

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. 

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are pleased to offer an exciting opportunity for a diligent, professional, and personable IT Helpdesk Administrator to join our team at Minor Hotels Australasia. This full-time role is based at our Corporate Office in Maroochydore QLD.

As a key member of our IT team, you will play a critical role in delivering high-quality technical support across our Corporate Office and hotel network. You will be responsible for maintaining operational systems, managing helpdesk requests, and ensuring minimal disruption to business operations through timely and effective support.

Please note that the successful applicant will be required to travel to our Maroochydore Head Office for initial training.

Key Responsibilities Include:

• Monitor and maintain operational systems to agreed service levels
• Manage and prioritise Helpdesk tickets and support requests
• Restore normal service operations quickly with minimal disruption
• Implement minor enhancements to existing systems where appropriate
• Maintain accurate daily service level reporting
• Develop and maintain strong relationships with Corporate and Hotel teams
• Work both autonomously and collaboratively within a small team
• Participate in rostered after-hours on-call support as required
• Continuously build knowledge of systems, products, and support processes

To be successful in this role, you will have:

• Bachelor of Information and Communication Technology or similar (preferred)
• Minimum 12 months’ experience in a similar IT support role
• Experience with Microsoft technologies (Servers, Active Directory, Office 365)
• Familiarity with Helpdesk systems, Citrix XenApp, and mobile device management (MDM)
• Strong communication skills with the ability to engage professionally with stakeholders at all levels
• Excellent attention to detail and time management skills
• Availability to work full-time Monday to Friday, with participation in an after-hours on-call roster

Join our positive and vibrant team and be rewarded with these team benefits:  

• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Access to Minor Hotels ANZ paid parental leave benefits
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
• NIB Insurance discounts  
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.