IT Help Desk

Inetum is a leading global IT services company dedicated to providing innovative solutions to our customers. We are committed to promoting a dynamic, inclusive, and diverse work environment where creativity and collaboration thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come and be part of Inetum!

Your future mission within the application support team:

• Ensure the efficient processing of all incoming requests (telephone, e-mails, etc.) from internal or external customers and partners, in full compliance with quality, control, security and confidentiality standards and procedures.
• Guarantee a high-quality customer relationship and contribute to its continuous improvement (customer care and satisfaction), notably by promptly escalating any signs of dissatisfaction.
• Ensure strict adherence to professional secrecy, particularly concerning data confidentiality.

Contribute to continuous efficiency improvement by:

• Participating in the dissemination of best practices and knowledge-sharing initiatives.
• Ensuring the reporting of malfunctions, anomalies and incidents.
• Being proactive and suggesting opportunities for process and organizational improvements.
• Contributing to the updating of procedures and operating guidelines.

 

 

• Knowledge of customer complaints, questions and problems management techniques as well as call taking management
• Ability to collaborate/work in a team, adaptability and be results-oriented
• Putting into practice customer relationship techniques, rigor and resilience
• Use of management and decision-making tools
• French as a mother tongue / fluent
• Good command of computer tools