IT Help Desk Intern

The IT help desk Associate is responsible for providing technical support and assistance to end-users, troubleshooting and resolving IT-related issues, and ensuring the smooth functioning of computer systems, software, and network infrastructure within an organization. The IT help desk Associate serves as a primary point of contact for users seeking technical assistance and aims to deliver timely and effective solutions to their technology-related problems. Additionally, responsible for documenting and tracking issues, escalating complex problems when necessary, and providing excellent customer service to promote user satisfaction and productivity.

Duties & Responsibilities

• Provide technical support to (in-office/remote) end-users via phone, email, or in person.

• Diagnose and fix hardware or software malfunctions ensuring timely resolution of faults to minimize downtime.

• Keep up-to-date with the latest advancements and best practices in hardware and software troubleshooting.

• Perform hardware and software installation, configuration, and updates as needed.

• Manage office product configuration ( outlook, teams, one drive, etc).

• Maintain the IT assets documentation and ensure that all assets are recorded, and updated.

• Manage IT inventory equipment (toner, spare parts, etc).

• Assist in the development and implementation of IT policies and procedures.

• Building internal technical documentation, manuals, and reports.

• Highly involve in on/off-boarding of employees, setup of the machines required software, and all the related setup.

• Guarantee that the reports provided are accurate, usable, and clearly readable.

• Maintain healthy relationships with suppliers and partners.

• Engage in regular communication and follow-up with the repair shop.

• Handling IT procurement and arranging with other related departments, communicating with vendors, and obtaining and assessing offers.

• Fulfil any supplementary tasks or assignments as needed, demonstrating adaptability and professionalism in delivering results.

Education, Experience & Qualifications

• Bachelor's degree in computer science or related field.

• (0-1) years of experience in a similar role.

• Knowledge of Windows and Mac operating systems.

• Knowledge of basic networking concepts.

• excellent interpersonal, time management, and communication skills

• Ability to work effectively in a team environment.

• knowledge of VPN connectivity, knowledge of working with AD

• Strong following-up skills

• A+, Network+, Security+ certification is a plus