IT Help Desk Coordinator

PyramidConsulting1

San Bruno, CA, United States permanent

Posted: October 15, 2015

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Quick Summary

IT Help Desk Coordinator is responsible for providing onboarding, offboarding, and deskside support to IT staff, with a focus on Windows and Mac support.

Required Skills

Enterprise Support Driver Support Mac Support System and OS Knowledge Onboarding Offboarding Front Desk Support Technical Problem Resolution Customer Service Documentation

Job Description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

Job Position: IT Help Desk Coordinator

Location: San Bruno, CA

Duration: 2+ months

Job Description:

- 3 years or above of enterprise support experience

- Proficient in providing onboarding, offboarding, and deskside support

- Proficient in providing Windows and Mac support

- Linux knowledge is a plus

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree and 3-5 years of experience

All your information will be kept confidential according to EEO guidelines.Day to Day Duties :

· Develop complete back-end stack of projects using Java, Oracle, ActiveMQ, Redis, on an AWS stack.

· Help write new design patterns, improve and adapt existing design component integration.

· Integrate back-end REST with front end UI.

· Assist in the design of, and implementation of back end changes across our product base.

· Debug services oriented architectural components.

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