IT Hardware Engineer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this role as IT Hardware Engineer at Civica

Civica is currently seeking to hire a highly skilled and motivated IT Hardware Engineer who will play a crucial role in designing, implementing, and maintaining our advanced IT hardware infrastructure.

This position offers an excellent opportunity for professionals passionate about technology to contribute to a dynamic team and support our organization’s technical needs with innovative hardware solutions.

Manage Civica’s IT hardware inventory, providing our team with the crucial tools they require to succeed. You'll oversee the complete lifecycle of desktops, laptops, mobile phones, and peripherals—from procurement and assembly to support, updates, and decommissioning.

What you'll do:

• Manage the full lifecycle of IT hardware – from purchasing and building to supporting and decommissioning.
• Support desktops, laptops, mobile devices, and peripherals.
• Keep accurate records of IT assets and licenses.
• Provide occasional onsite support for AV equipment.
• Review and resolve tickets in line with Civica processes.
• Mentor and support junior team members.

Requirements:
What you will need to be successful in this role

• Delivering IT hardware services: managing incidents, service requests, and asset registers.
• Technical knowledge of device administration, configuration, and break/fix for EUC and server hardware.
• Strong understanding of Windows and macOS operating systems.

Experience with:

• Microsoft Configuration Manager (endpoint deployment)
• Microsoft Intune & Autopilot (MDM)
• Microsoft Defender for Endpoint (security)
• Microsoft Entra ID (identity management)
• Application & policy management

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits:
Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.