IT Field Support Agent (m/w/d) 100 %

Eurofins Electric & Electronic Product Testing AG is committed to improving health and product safety and offers its customers comprehensive testing and certification services in the areas of EMC, radio communication and electrical and mechanical product safety.

To manage and support the local IT infrastructure for our headquarter in Fehraltorf, including 3 entities, we are looking for a IT Field Support Agent.

 

• Oversee the management of our company’s laptops, desktops, network devices, printers, telephony (mobile and desk phone), laboratory instruments and servers (in the Regional Google datacenter) to ensure optimal performance, reliability and security
• Diagnose and resolve local IT issues raised by level 1 and level 2 service tickets (BMC Helix tool), including hardware, software and connectivity problems, promptly to minimize downtime and disruption to business operations
• Collaboration with responsible person level 1 in Regional Service Desk and level 3 in Regional Operational IT team) and level 4 (vendors)
• Implement and enforce security protocols and manage account access, to safeguard against unauthorized access, data breaches and other security threats
• Collaborate with IT teams (Regional, Group and Security) to plan, coordinate and execute upgrades, expansions and migration, ensuring minimal disruption to operations and adherence to project timelines
• Responsible for our headquarter in Fehraltorf as well as entities in Neuenhof, Rorschach, and Rossens.

 

• Bachelor’s degree in Computer Science, Information Technology or a related field (or equivalent work experience).
• Proven experience (5x years) as an IT Manager or similar role, focusing on managing and supporting IT hardware and IT networks
• Proficiency in configuring and maintaining IT equipment, including laptops, desktops and instrument PCs. Knowledge of routers, switches, wireless access points and firewalls would be an advantage
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels
• Willingness to travel (up to 20 %)
• Very good knowledge of German and English, both spoken and written

 

Our offer

• A dynamic company with short decision-making processes
• Committed and well-organized team
• Part of the Eurofins Group and yet KMU spirit with exciting future-oriented projects
• A comprehensive introduction and rapid entry into practice (experience on the job)
• The opportunity to play an active role in a successful international group
• Flexible working hours, free parking, canteen, attractive social benefits, progressive pension fund with extra-mandatory benefits and company events

For further information please contact Nadine Stahel, Human Resources, [email protected] or phone number +41 58 220 32 28.

We are looking forward to your full application!

We only accept direct applications.

You can find more information about Eurofins Electric & Electronic Product Testing AG at www.eurofins.ch/EE