IT Field Engineer

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!  

Our mission: To deliver technology like no other!

About the role

Due to recent contract wins, we’re looking for a Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.

You will be an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered.  We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.

You will preferably reside within Perth/ Dundee as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.

What you will be doing –

Troubleshooting and diagnosing technical issues.

Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.

Deploying new hardware and software solutions.

Installing and migrating customer networking equipment.

Attending customer sites for break-fix and chargeable incidents.

You will suit the role if you have –

Experience working in a similar role.

Excellent communication and documentation skills.

Excellent customer service, and are able to build strong working relationships with colleagues and customers.

Confidence to make decisions and demonstrate sound judgement.

Experience with VMWare (desirable)

Experience with Windows Server (desirable)

Experience using Mitel (desirable)

Networking fundamentals, CCNA (desirable)

A full and valid UK Driving License

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

Starting salary, £24,600 - £36,000 per annum (depending on experience) + Company Van

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

Travel benefits including free parking, subsidized travel passes and much more!

Health Cash Plan

Cycle to Work Scheme

Network Benefits

Employee Assistance Program

Enhanced Annual Leave Entitlement (increasing with length of service)

Enhanced Maternity, Paternity and Parental Schemes

Enhanced Pension Scheme

Tech Purchase Scheme

Electric Vehicle Salary Sacrifice Scheme

Employee referral scheme

New business referral scheme

Discounted Gym Membership

Life Assurance and Critical Illness cover

Location and Working Arrangements

We are looking for a candidate in Dundee and surrounding areas, however, travel throughout central Scotland and surrounding areas will be required. You may on occasion be required to work at customer locations throughout the UK.

Hours of Work

37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.

Successful candidates will be invited to an interview with the Hiring Manager.

If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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