IT Engineer

Job Title:        IT Engineer 

Location:        Sheffield S4 7UR

Salary:              £30,000 per annum

Job Type:       Full Time, Permanent

Are you self-motivated with a flair for customers service?

Passionate about the IT Industry?

Looking for an employer who put’s people first?

If yes, then let’s get to the important stuff!

The Role:

This is a great opportunity for an ambitious IT Engineer to deliver on-site support to our client based in Sheffield. The successful candidate will be an ambassador for TIEVA, who will act in a professional manner, deliver exemplary customer service to our clients end users and have a ‘can do’ attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales, e.g. laptop/mobile device rollouts. On occasions there will be holiday cover required for the internal IT team. The client does have a production facility, on rare occasions support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on-site with the client and 1 week at TIEVA Head Office (LS28 5QS).  While on site at the client location you will have full access to the TIEVA technical team comprising of 35+ engineers, they will provide you with the support to enable escalations and quick resolutions.

Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers

Deployment, maintenance and repair of end-point systems

Password resets, profile repairs/configurations, new starters, mail release/block

Communication of information to technical and non-technical users

The Candidate:

Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.

A "customer first" mentality

Solid experience in 1st and 2nd line IT support.

Technical experience or qualifications in Microsoft and related products desirable

Experience of service desk environments, ideally in an MSP environment.

Excellent customer service skills.

Experience with Datacentre Technologies and Cloud Services

The ability to keep documentation updated and add to where required.

Server, storage and end-point technology exposure.

A desire to learn and expand knowledge to grow within a competitive team.

Your Skills:

We need you to have proven experience in at least two of these varied areas:

VM Ware

Xen Server

HyperV

Citrix

Azure

Firewalls

Networking, VLAN’s, Wireless

Ability to support and have knowledge with:

Active Directory

Group Policy

Microsoft Office Products

Microsoft Exchange

Microsoft Workstation Operating Systems

Windows Server Operating Systems

Anti-Virus Products

Networking (Switching, Wireless, LAN & WAN)

Print

Storage Technologies

Security

What you’ll get in return:

Financial

Life Insurance

Pension

Car allowance (subject to role)

£1000 refer a friend bonus.

Generous uncapped commission scheme (sales role)

Profit share bonus scheme (non-sales, subject to T&C’s)

Free will-writing service

Long Service Awards (financial and time rewards)

Electric Car Scheme (salary sacrifice)

Cycle to Work Scheme (salary sacrifice)

IT Purchase / Loan Scheme

Financial Wellbeing Tool

Pension Surgery (consultation with a financial advisor)

Discount scheme (retail, experience days etc.) 

Navan

Buying holidays (salary sacrifice)

Childcare voucher scheme

Health and Wellbeing

Private Medical Insurance

Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support)

Digital GP

Wisdom Well-Being Platform

Gym membership contribution

Gym time

Yoga –Free onsite yoga

Eye tests

Flu jabs

Fruit basket –per floor stocked weekly

Mental Health First Aiders

Time off

Holidays –above statutory increasing with service, plus 8 bank holidays

Birthday benefit -Have your birthday off on us!

Enhanced Maternity Pay

Enhanced Paternity Pay

Compassionate Leave

Jury Duty

Funeral Leave

Volunteering Days

Perks

Welcome goodie bag.

Company apparel

Free staff parties

Incentives –Competitions and prizes including trips.

Staff awards

Culture Team events 

Environment

Free onsite parking

New refurbed office -Table tennis, table football, games consoles, multi-faith room, fully stocked bar, outdoor eating area, smoking shelter. 

Why choose TIEVA?

We’re not your average technology company, we reward innovation and outside the box thinking.  A career at TIEVA means giving you the opportunity to shape your future.  We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.

Further, faster- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities.  We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology–TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team’s key focus is to deliver world class services & the best in technologies.   You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.

If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!

Our Promise to you….

If you have a disability or neurodiversity, we can provide support and adjustments that you may need throughout our recruitment process. Any information you share on your application will be treated in confidence.

TIEVA is an inclusive company where you can enjoy the career you want, without changing who you are. We welcome all and are passionate about promoting greater diversity in the tech sector.  We welcome applications from people from all walks of life.