IT End User Support – Specialist ( San José - Costa Rica)

Confidential

San José, San José, Costa Rica permanent

Posted: March 21, 2026

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Quick Summary

As a Desk Side Support Technician, you will work with end users, prioritize and resolve their issues, and document processes to ensure optimal business functionality.

Required Skills

Customer Service Communication Skills Technical Support Hardware Troubleshooting Software Installation Network Configuration Active Directory Windows OS Mac OS Mobile Device Usage

Job Description

As a Desk Side Support Technician there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments and projects. This role allows for a high level of exposure to different cultures, and internal organizations requiring adaptability and strong soft skills.

The Service Desk, Desk Side Support Technician role is fast-paced. Technicians to ensure end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help request and incident issue tickets. DSS technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.

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