IT End User Support

Finaira

Cairo, Cairo Governorate, Egypt Hybrid permanent

Posted: January 6, 2026

Required Skills

Job Description

The IT End User Support is responsible for providing technical assistance and support to all company end-users, ensuring smooth and productive computing experience. This role encompasses the full lifecycle of end-user support, from onboarding equipment provisioning to resolving connectivity issues (in-office and remote), troubleshooting PC problems, assisting with application access, and managing software updates.

The difference you will make

• Provision, configure, and deploy end-user equipment (laptops, desktops, monitors, and peripherals) for new hires during onboarding.

• Deliver on-site and remote technical support for hardware, software, and connectivity issues.

• Diagnose and resolve network connectivity problems, including VPN and internet access, for office-based and remote users.

• Support user access to internal systems and applications, resolving permissions and access-related issues.

• Install, configure, update, and maintain end-user software, operating systems, and collaboration tools.

• Log, track, and document incidents and service requests in the IT service management system, ensuring timely resolution.

• Escalate complex or unresolved issues to senior IT staff or specialized teams as needed.

• Provide end-user guidance and basic training on company hardware, software, and standard IT practices, and coordinate with IT vendors when required.

Requirements:
What you will bring to the role

• Education: Associate's degree or equivalent certification in Information Technology, Computer Science, or a related field. Bachelor's degree preferred.

• Experience: 3+ years of experience in an IT end-user support role or help desk environment. Experience supporting users in a corporate setting is a plus.

• Technical Skills:

• Strong knowledge of Windows and/or macOS operating systems.

• Familiarity with PC hardware and peripherals.

• Basic understanding of networking principles and troubleshooting (TCP/IP, DNS, VPN).

• Experience with software installation, configuration, and troubleshooting.

• Familiarity with common productivity and collaboration tools (e.g., Microsoft Office 365, Google Workspace).

• Basic understanding of user account management.

• Soft Skills:

• Strong ownership and accountability for assigned work.

• Excellent communication, interpersonal, and conflict resolution skills.

• Effective time management and task prioritization.

• Analytical thinking and problem-solving skills.

• Ability to work independently and collaborate with teams within and across functions.

• Ability to actively listen to customers and accurately understand their needs, expectations, and challenges.

• Adaptability and learning agility in a fast-paced environment.

• Strong attention to detail and a commitment to quality.

• Receptiveness to feedback and continuous improvement mindset.

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