IT Desktop Support - Temporary

Job Title: IT Desktop Support Contractor
Location: Burbank, CA
Compensation: $30/hr
Working Hours: Monday – Friday, 10AM–7PM PST
Assignment Duration: 6-month temporary assignment (target start: early April 2026)

Company:
Pixelogic Media Partners, LLC provides technology solutions to the entertainment industry. We are responsible for helping Hollywood studios and content owners get their content to global audiences by providing all language services including scripting, subtitling, access services, and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.

Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.

This is a fantastic opportunity to be part of a world-class team, building innovative solutions to service our clients with their media distribution needs. Join us if you’re passionate about entertainment, innovation, and customer service excellence.

Position Overview:
We are seeking an IT Desktop Support contractor to assist with increased volume of global Service Desk tickets and day-to-day support activities. Over recent weeks, ticket volume has risen across multiple regions, and current team capacity is becoming constrained.

This contractor will help maintain service levels, reduce backlog, and provide timely support to users while enabling the broader team to stay focused on ongoing engineering initiatives.

Scope of Support:

• Desktop and end-user support
• Ticket triage and resolution through the Service Desk
• Hardware and software troubleshooting
• User account support and basic system administration
• Assistance with global end-user requests

Responsibilities:

• Provide Help Desk and Service Center support by monitoring inbound technical support requests, calls, and tickets for all employees

• Manage support issues from start to resolution, escalating only when necessary
• Collaborate with other technology teams to determine effective solutions
• Partner closely with IT teams to ensure consistent support methods and policies across sites
• Support onboarding, provisioning, entitlements, and technical training for new hires
• Install and maintain desktop hardware including workstations, displays, tablets, and peripherals
• Support a wide range of software, both internally developed and third-party
• Assist with multiple hardware and operating system environments including Mac, iOS, and Windows, along with associated software and accessories
• Provide basic support for server infrastructure, network equipment, and A/V and media systems
• Create and maintain documentation of processes and procedures using centralized knowledge bases such as Zendesk,

Requirements:
• Bachelor’s degree in information technology, computer science, or a related field, or equivalent hands-on experience
• Ability to commit to a full-time schedule for the duration of the six-month assignment
• Ability to work onsite in Burbank, CA
• Must be available to start in early April 2026
• Strong working knowledge of Mac OS, iOS, and Windows operating systems
• Familiarity with Linux desktop environments
• Experience with remote desktop technologies such as Teradici and RDP
• Experience with ticketing systems, support tools, and documentation platforms
• Proficiency in Microsoft Office
• Proficiency in collaboration tools including Zoom, Google Chat, and Microsoft Teams
• Ability to diagnose, repair, or replace hardware components such as drives, GPUs, and memory
• Strong analytical problem-solving skills
• Excellent communication skills and a customer service mindset
• Ability to lift equipment weighing 50 pounds or more
• Ability to install, configure, and maintain desktop, laptop, and mobile devices