IT Desktop Support - Associate // Kansas City MO 64111

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Business                            IT Desktop Support - Associate

Location                             3822 Summit Ave, Kansas City MO 64111, USA

Division                               Healthcare

Contract                            3 Months

Brief Description

Providing technical guidance to a wide range of users over phone, via email and at colleague’s work stations. Prioritizing work schedules to minimize operational down time.

Requirements

· High level customer services skills

· An empathetic and approachable manner

· A passion for IT and the ability to learn new technologies

· The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team.

· Minimum of Bachelor's Degree or 3 year’s desktop support experience

· Experience with Microsoft desktop applications (Office, Outlook, etc.)

· Experience with Microsoft Active Directory

· Good written and verbal communication skills

· Minimal travel, as necessary

· Willing to work weekends/nights as needed for system upgrades

· Microsoft certification (MSCE) preferred

· Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users is desirable

· Experience supporting Android and iOS mobile devices

Specific Job Duties

· Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.)

· Support/educate end-users

· Image systems via Ghost and/or SCCM

· Utilize the SCCM to deliver new/updated software packages to the desktops/laptops

· Maintain license inventory of all desktop computer applications

· Maintain physical inventory of all desktop & laptop computers

· Perform minor troubleshooting & repair of computers

· Coordinate with vendors for the repair of desktop and laptop computers in and out of warranty

· Provide remote support and troubleshooting.

· Provide Desktop Team leadership

· Attend team meetings

· Make recommendations for improvement to Manager, Site Support

· Other duties as assigned by Manager, Site Support

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Thanks & Regards,

Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: 678 405 3590

ranadheerm@mindlance .com