IT Deskside Professional - GTI Specialist

Sutherland is seeking a reliable and detail-oriented person to join us as Professional - GTI Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Professionals in this role get to:

• Be the expert: Delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
• Support the troubleshooting and maintenance of core infrastructure.
• Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs.
• Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems.
• Document, maintain, repair, upgrade or replace hardware and software for laptop and desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts.
• Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience.
• Strengthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service
• Delivery programs in the site and organization, as well as some corporate employee and remote support. Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities.

Our most successful candidates will have:

• Computer science or related degree(s) - A+ certification
• Bulgarian and English fluency 
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell
• No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
• The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• Food vouchers
• Competitive salary + extra bonus (PBI)
• World-class on-the-job training
• Multisport card partially covered by the company
• Discount cards for various shops
• Friendly and interactive office atmosphere 
• You will become part of a recognized international market leader and can enrich your CV
• An ambitious corporate culture that encourages internal promotions and professional development
• Team building and social activities, volunteer participation, charity events and much more
• Apply and you will get the full broad information about your possibilities with us

All your information will be kept confidential according to EEO guidelines.