IT Coordinator

OVERVIEW

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Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

Intro to Position

As an IT Coordinator, you will be responsible for the full lifecycle management of NPR’s IT assets, from purchasing and tracking to eventual decommissioning. A significant portion of this role will be dedicated to procurement, vendor communication, and maintaining accurate asset tracking. You will also contribute to long-term technology purchase planning and budgeting.

The successful candidate should be proficient with spreadsheets and possess a good understanding of current mobile phone and computer hardware specifications. The role requires strong coordination skills, especially when working with technical team members across different locations.

Prior experience in a deadline-driven environment, familiarity with ITSM tools, and an interest in public media are highly desirable.

Responsibilities

• Review and process IT service requests for hardware, software, peripherals, and mobile devices and plans

• Assist staff with their orders and apply IT standards and policies to equipment assignments and purchases

• Partner with vendors to obtain quotes, track purchases and address product availability issues as required

• Receive, verify, track, and distribute mobile devices, hardware, and software

• Organize and maintain licensing keys, agreements, and other related documentation

• Develop and maintain hardware and software licensing database including CMDB

• Perform periodic inventory audits to ensure accuracy and document deltas

• Provide management with regular reports to demonstrate inventory accuracy and software compliance

• Document and maintain SOPs for assigned areas, including but not limited to inventory, purchasing, licensing, budgeting, etc.

• Lead in the planning of regular technology purchases

• Prepare meeting materials, presentation materials, and management reports for the IT team

• Assist management team with IT Operations budget updates and monthly forecast

• Assist technical teams in addressing and resolving tickets

• Assist in Projects as needed

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

Preferred Qualifications

• Certifications with a focus on IT support or the ITIL framework are desired

Education Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience

Work Location & Requirements

• On-site: This is an on-site role based in Washington, D.C.

Required Skills/Competencies

• 1 year of administrative support experience, preferably including procurement and asset management

• Advanced knowledge in Microsoft Office suite, especially Word and Excel

• Problem-solving and trouble-shooting skills

• Must be detail oriented and have solid organizational skills

• Ability to prioritize, adjust, and push for completion of multiple tasks

• Strong written and verbal communication skills

• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same

• Ability to lift IT equipment of at least 50 lbs

Preferred Skills/Competencies

• Experience managing assets through asset databases

• Knowledge of current mobile phones and tablets specifications and plans

• Knowledge of current Apple and PC laptop and desktop hardware specifications

• Experience supporting mobile phones, their plans and first level computer support

• Experience maintaining working relationships and negotiating with outside vendors

Job Type

• This is a full-time, non-exempt position.

Compensation

Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.85 - $31.73 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.

NPR Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.

Does this sound like you? If so, we want to hear from you.

The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$28.85—$31.73 USD

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

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