IT Continuity Service Now Coordinator

Inetum2

Lisbon, Lisbon, Portugal Hybrid permanent

Posted: March 3, 2026

Required Skills

Job Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

Job Description:

• Within the COE Cybersécurité of the bank, the IT Continuity & Resilience Corporate team is launching the deployment of new scenarios and DORA requirements, particularly regarding third parties

Main Tasks and Responsibilities:

• Coordination of the deployment of ServiceNow in the following teams:

•  France and International
• IT Tribes
• Production teams
• Owners of the IT assets
• IT Risks 

• In the following modules:• Classification of IT assets (classification and expression of Continuity needs)
• IT Continuity Plan
• IT Continuity Exercise

• In addition, as an IT Continuity & Resilience expert, the person we will hire will analyse, accompany and propose changes to the deployment and new features for the tools
• Monitor the deployment of IT Continuity service module according to bank Roadmap:
• Follow-up on annual reviews (ASC, IC Plan) and their validation workflow in ServiceNow
• Follow-up of new exercises in ServiceNow (validation within 30 days after completion, centralization of evidence and follow-up of the validation workflow
• Support for the team in preparing new exercises
• Follow-up on the review of IT Continuity & Resilience risks and the associated action plans
• Calculation and monitoring of indicators
• Support for stakeholders on these topics (GIE and International: Tribes, APS,  IT asset manager, …)
• Implementation of a follow-up of Third Parties, in coordination with the TPTRP team

• Minimum 5 years’ experience in IT field
• Knowledge of main frameworks of IT Risk and IT Continuity & Resilience
• Experience with ServiceNow (prefarably in GRC module)
• Good Assessment Skills

Language Skills:

• Very good oral and written English

Soft Skills:

• Transversal competences

• Ability to host a meeting, seminar, committee, training…
• Thoroughness and autonomy

• Behavioural competences

• Creativity and Innovation / Problem Solving
• Adaptability
• Ability to collaborate / teamwork
• Ability to share / pass on knowledge

• Business Competencies

• IT Continuity & Resilience
• Risk anticipation
• Ability to decide/give advice at risk
• Follow-up on deployment
• Team coaching / advice on IT Continuity & Resilience processes

Other Details:

• Ability to travel within Portugal
• Ability to travel outside Portugal

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