IT Client Support Technician - California

Do you have excellent customer service skills? Do you want to be part of an IT Services (ITS) team that provides top-notch support and technical expertise for a growing company? If so, you may be the perfect fit to work on improving the client experience with Grant Street Group products.

Grant Street Group is looking for a highly motivated individual to provide support to our clients for a variety of technology-related issues. In this role, you will be responsible for providing technical assistance to client IT staff and GSG employees across the US, in the following areas:

—Managing hardware deployed at client locations: payment terminals, routers, servers, network devices, kiosks, etc.
—Improving the client experience with Grant Street Group products. This includes network optimization guidance, browser, and other technology assistance.
—Establishing relationships with the client’s IT staff to consult on hardware, software, and security.
—Supporting our employees with laptops, tablets, smartphones, printers, and applications.
—Supporting our annual client conferences.
—Working closely with our product owners, business analysts, and system administrators.

You will interact with customers and colleagues in person or by chat, help tickets, email, or phone. This position requires 20-30% travel to client locations, and working from home for the remainder of the time. This position is open to US-based applicants located in California.

What makes you the perfect fit?

Personal qualities:
• 2+ years of professional IT experience
• Highly organized
• Self-starter
• Detailed and customer-focused
• Strong written and verbal communication skills

Technical skills:
• Understanding of macOS and Windows operating systems
• Experience troubleshooting Windows applications and operating system
• Knowledge of workstation hardware and software
• Knowledge of LAN/WAN, TCP/IP, VPN, and wireless technologies
• General comprehension of Active Directory, DNS, and DHCP

Experience with any of the following is a plus::
• Payment terminals (Ingenico/Verifone)
• OpenVPN
• Juniper SRX firewalls
• G-Suite
• Linux
• Salesforce
• JIRA/Confluence
• Office 365
• Virtualization

Grant Street Group is a Software as a Service (SaaS) pioneer who hosted the world’s first online bond auction for the City of Pittsburgh, Pennsylvania in 1997. Since this first auction, over 5,600 clients have used our software to process financial transactions exceeding $12 trillion.

Today, Grant Street Group is a growing company providing SaaS in fields such as electronic payments, auctions, and tax collection and billing. Our customers include banks, financial companies, and state and local governments.

We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work, you have an entrepreneurial spirit, and you want to be on a team of exceptional professionals, then this could be the opportunity you are looking for.

Expected Salary Range: $70,000 – $115,000/year