IT Call centre support

KrgTechnologyInc

Cary, NC, United States contract

Posted: May 31, 2016

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Quick Summary

IT Call centre support role requires 6 months to 1 year of experience in IT call center, with experience in Active Directory, password reset, ticketing system, Windows/Outlook troubleshooting, remote access, network connection troubleshooting, and ability to resolve issues without assistance.

Required Skills

General IT Support Active Directory Password Reset Ticketing Systems Windows Troubleshooting Outlook Troubleshooting Remote Access Network Troubleshooting Escalation Professional Conduct

Job Description

Thanks for your time.

Kind Regards,

Sudhakaran M

Technical Recruiter

KRG Technologies Inc

Phone: 661 367 8000 Ext - 221 | Email: sudhakaran at krgtech.com

• Minimum 6 months to a year of IT call center experience

• Active Directory experience

• Password reset experience

• Ticketing System experience

• Windows/Outlook troubleshooting experience

• Remote Access experience

• Network connection troubleshooting experience

• Ability to actively seek a resolution for issue without assistance/think outside the box to aid in closing ticket in timely manner

• Escalation experience

• Professional attitude

All your information will be kept confidential according to EEO guidelines.

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