IT & Business Systems Support

About Nomad Digital

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness. 

Overview:

Nomad Digital are currently recruiting for an IT & Business Systems Support to join our IT division in Newcastle. The successful person will be responsible for supporting the Nomad IT team in providing IT services to the company globally. 

This role will be based from our Newcastle head office with a hybrid working arrangement (3 days in the office per week)   

Essential Duties and Responsibilities:

Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and Telephone system.

Provide support via phone, email and face-to-face and within the set SLA

Assist in the investigation of security tickets and the implementation of new systems to improve security

Provide support on projects as identified by the IT & Business Systems Administrator/Supervisor

Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.

Assist with the tasks associated with Nomad’s new starter and leaver procedure

Provide general hardware and software support across a wide range of devices

Work with the team to maintain the software and hardware asset management system

Produce reports on system usage and display management information

Analyse incident trends and proactively look for solutions to reduce support tickets

Produce knowledge articles for the team and end users on common issues and known problems

Qualification requirements:

Graduate with a Business and IT background or relevant IT apprenticeship

ITIL Foundation 

Experience Requirements:

Good working knowledge of Microsoft Windows 10 & 11

Good working knowledge of PC hardware and diagnosing and resolving hardware and software issues.

Good working knowledge of Microsoft Office 365 applications including Visio and Project.

Good working knowledge of Windows Mobile, Android and Apple iOS devices

Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure Entra, Defender and troubleshooting OneDrive for Business

Understanding of SIP telephone systems

Working knowledge of SharePoint preferably administrating via SharePoint Online

Working knowledge of ERP systems such as NetSuite

Experience with Windows PowerShell

Experience with Linux and Apple operating systems desirably but not essential

Knowledge of current trends in IT systems and security

Experience of dealing with the needs of a diverse workforce with a wide range of IT skills

12 months experience working in an IT/Desktop Support role

Other Essential Requirements:

Good understanding of the ITIL framework

Good understanding of ISO 27001 and GDPR

Good interpersonal skills

Key Behavioural Competencies:

Attention to detail

Ability to work well in pressurised situations

Excellent customer service

Ability to work to set deadlines

Ability to think pro-actively in a fast-paced environment

Excellent verbal and written communication skills

Ability to multitask effectively ensuring timelines are met

Positive ‘can do’ attitude

Benefits

Health Care Cash Plan.

Life Assurance.

Critical Illness Cover

Contributory Pension Scheme via Aviva.

Employee Discount Portal

Free On Site Gym

25 Days of Annual Leave with enhanced leave based on tenure.

Annual Leave Purchase Scheme

Employee Referral Scheme / Employee Recognition Scheme.

Company Sick Plan.

Hybrid Working Model - The role will consist of a mix of working from home and being in our Newcastle Head Office.

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email [email protected].