IT Business Analyst (REF02)

EPS Consultants

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Hybrid permanent

Posted: June 9, 2025

Job Description

• Participate in the requirement study, research, feasibility study, functional analysis and design phases, functional testing, user acceptance testing and end-user training of any new IT software development projects and/ or product development for the eldercare industry
• Perform technical and business impact analysis for modifications needed in existing web-based SaaS/SOA and bespoke applications to meet changing user requirements
• Involve in market-driven Software/ SaaS product development, enhancement and roadmapping
• Assist in troubleshooting software application and system issues
• Work with Product Owners, Software Architects, Developers, Project Managers and customers/ end users (e.g. doctors, nurses, clinicians, administrators, IT Manager, etc.) on change requests and enhancements to current systems
• Produce Functional Specification, User Story and Functional Test Case
• Chance to participate in consulting and proof-of-concept/pilot and other trailblazing/ meaningful projects

Requirements:
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma in any field
• 2 solid years of relevant working experience, preferably working as business analyst, system analyst, product analyst, functional consultant, etc
• Candidates should be versatile and independent in picking up new technology, and possess strong logical and analytical problem-solving skills
• Able to do flowcharting and business process analysis
• Ability to grasp and understand business requirements
• Enjoy solving real-world problems, applying new technology and creating new software/SaaS products
• Good communication and interpersonal skills as you are expected to liaise/interface with customers/end-users (including doctors, nurses, social workers and healthcare professionals)
• Excellent professional and working attitude
• Proficient with MS Office Applications (i.e. Word, Excel, PowerPoint, Project, Visio, etc)
• Meticulous, good organisational and documentation skills

Benefits:
• Competitive salary and yearly performance bonuses.
• Friendly and collaborative office culture.
• Office near LRT/MRT stations (accessible via public transport).
• 1 day work from home arrangement every week

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