IT Business Analyst

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.

The Business Analyst (BA) is a key role within the Information Technology (IT) Corporate team. The BA is responsible for analyzing business processes, defining functional requirements, and ensuring the successful implementation and validation of IT solutions.

In this role, the BA will contribute to requirements gathering and documentation, user acceptance testing (UAT), and ongoing process improvements aimed at enhancing efficiency and solution quality. The position plays an essential part in ensuring IT deliverables align with business objectives, while maintaining strong functional knowledge and supporting continuous improvement initiatives across the organization.

Responsibilities

• Identify, gather and document Business needs from stakeholders, and ensuring clear understanding of the Business needs.
• Analyze and assess potential IT solutions, ensuring alignment with Business objectives and needs.
• Contribute to User Acceptance Testing (UAT) by validating solutions against business needs.
• Define and perform basic test cases before UAT.
• Support business users during UAT, addressing any issues and providing guidance.
• Maintain and update documentation related to functional processes and IT solutions.
• Ensure stakeholders have access to up-to-date functional knowledge.
• Identify gaps in existing documentation and consolidate information.
• Assess and implement improvements to enhance project and process efficiency.
• Provide support to the Application Maintenance team for functional issues when needed.

• Bachelor’s or Master’s degree in IT or Computer Science.
• Experience working in international, multi‑cultural environments.
• Knowledge of enterprise systems and IT service management.
• Collaborative and flexible when engaging with stakeholders, vendors, and IT teams.
• Strong analytical, problem‑solving, and communication skills.
• Experience in requirements gathering, functional design, and UAT (including test case definition).
• Familiar with Agile/Scrum and process improvement methodologies.
• Fluent in English (written and spoken).

Nice To Have

• Experience with Microsoft Dynamics 365 and the wider Microsoft environment (including Power Apps)
• Understanding of .NET/C# and Windows‑based applications.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!