IT Business Analyst

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.

Join our Information Technology Corporate team as a Business Analyst and help shape the technology landscape that supports our global organization. Working in an international, multicultural environment, you will collaborate closely with stakeholders and IT teams to translate business needs into effective, well‑designed solutions.

You will work within a modern Microsoft technology environment that includes Dynamics 365, Power Apps, .NET/C# and Windows‑based applications providing broad exposure to enterprise systems and ongoing improvement initiatives across the company.

Responsibilities:

Business Analysis & Requirements

• Identify, gather, and document business needs from various stakeholders.
• Translate business requirements into clear, functional specifications.
• Assess potential IT solutions to ensure they align with business objectives.

Testing & Validation

• Define and execute basic test cases prior to User Acceptance Testing (UAT).
• Support and guide business users during UAT, ensuring solutions meet expected outcomes.
• Validate deliverables and manage issue resolution during the UAT process.

Documentation & Knowledge Management

• Maintain accurate and updated functional documentation.
• Identify documentation gaps and consolidate information for easy accessibility.
• Ensure stakeholders have access to the latest functional knowledge.

Continuous Improvement & Support

• Identify improvement areas in processes and contribute to increased efficiency.
• Collaborate with teams to enhance the quality and delivery of IT solutions.
• Provide functional support to the Application Maintenance team when needed.

• Bachelor’s or Master’s degree in IT, Computer Science or related field.
• Experience working in international, multi‑cultural environments.
• Knowledge of enterprise systems and IT service management.
• Collaborative and flexible when engaging with stakeholders, vendors, and IT teams.
• Strong analytical, problem‑solving, and communication skills.
• Experience in requirements gathering, functional design, and UAT (including test case definition).
• Familiar with Agile/Scrum and process improvement methodologies.
• Fluent in English (written and spoken).

Nice To Have

• Experience with Microsoft Dynamics 365 and the wider Microsoft environment (including Power Apps)
• Understanding of .NET/C# and Windows‑based applications.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!