IT Automation Engineer

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

The IT Automation Engineer will be responsible for designing, developing, and maintaining automation solutions that streamline IT operations, improve reliability, and enable self-service capabilities across Windows, Linux, and cloud environments. This role will focus on infrastructure-as-code, automated remediation (self-healing), and provisioning processes that enforce organizational standards while empowering other teams through secure automation portals and workflows.

WHAT YOU’LL DO:

• Automation & Scripting

• Develop, maintain, and optimize automation scripts using PowerShell, Ansible, Python, and Bash for both Windows and Linux systems.

• Build Jenkins pipelines for continuous integration and deployment of automation workflows and scripts.

• Design and implement reusable automation modules for provisioning, patching, service restarts, and configuration compliance.

• Self-Healing & Monitoring Integration

• Collaborate with the monitoring and NOC teams to design automated response playbooks that remediate common alerts and incidents.

• Integrate monitoring tools (e.g., ManageEngine Ops Manager, Zabbix, or custom scripts) with automation platforms for self-healing actions such as restarting services, cleaning queues, or scaling resources.

• Maintain audit trails and reporting for automated actions to ensure transparency and compliance.

• Infrastructure & Cloud Automation

• Develop automation to enforce infrastructure standards when deploying servers and applications across AWS and on-prem environments.

• Use Ansible and PowerShell DSC to ensure consistent system configuration and compliance.

• Create provisioning workflows to automatically tag, secure, and configure new systems to align with corporate policies.

• Web Portals & Self-Service

• Develop and maintain web-based self-service portals (using Jenkins, PowerShell Universal Dashboard, or equivalent frameworks) for administrative tasks such as user creation, server provisioning, and system maintenance.

• Provide secure, role-based access controls to allow IT and business teams to safely perform pre-approved tasks.

• Automate approval workflows and integrate with Jira or ServiceNow where applicable.

• Collaboration & Documentation

• Partner with cross-functional teams including Infrastructure, Security, Cloud, and DevOps to identify automation opportunities.

• Maintain detailed documentation of scripts, workflows, and architectural decisions.

• Contribute to the continuous improvement of automation governance, version control, and testing practices.

WHAT YOU’LL NEED:

• 3–5+ years of experience in systems administration or automation engineering.

• Strong proficiency with PowerShell and Ansible for configuration management and automation.

• Solid understanding of Jenkins pipelines and CI/CD orchestration.

• Experience managing automation across Windows and Linux platforms.

• Experience with AWS automation (CloudFormation, boto3, AWS CLI, or Terraform) to enforce consistent provisioning.

• Familiarity with REST APIs, JSON, and integrating automation with third-party systems.

• Working knowledge of Active Directory, Entra ID, and enterprise authentication models.

• Familiarity with Git or other source control systems.

• Strong analytical and troubleshooting skills.

• Security-minded with focus on least-privilege automation.

• Passion for continuous improvement and operational excellence.

BONUS POINTS:

• Experience with ServiceNow, Jira, or similar workflow integration.

• Experience developing PowerShell Universal Dashboard, Flask, or other lightweight web UI tools for self-service.

• Exposure to Python or Go for automation scripting.

• Knowledge of Ops Manager, Nagios, or other alerting systems.

• Experience in ITIL-based environments with automation-driven change and incident management.

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $100,000 - $120,000 dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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