IT Asset Returns Technician

Why We Exist: 

At ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

What We Actually Do: 

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. 

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. 

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

Respect your peers and place of work

Strive to always set the next person up for success

Seek out feedback in hopes to become better 

Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect! (Spoiler Alert: The next step is a one-way video interview!)

AFTER YOU APPLY:

Please be sure to add [email protected] to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

THE PERKS: 

Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident, critical illness, and hospital indemnity insurance, employee assistance program, and BenefitHub discount program

401(k) with company match (after just 90 days of employment!)

Competitive wages

Welcoming, caring, and dedicated team members 

Fun culture with family-like vibes 

Paid Time Off

Company Branded Attire Allowance

Professional & Personal Growth and Development Opportunities

Real Life Skills Training

A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company! 

All ideas are welcome, everyone has a voice here - unused employee genius is a big waste! 

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THE OPPORTUNITY:

The IT Asset Management (ITAM) Returns Team Member is responsible for efficiently managing the return process of IT assets from client employees. This role requires strong attention to detail, excellent organizational skills, and the ability to work with various IT Asset Management software systems while adhering to client-specific guidelines.

Schedule: This is a full-time position Monday - Friday, 8 am - 5 pm with a 1 hour lunch break.

Reports to: The position reports to the ITAM Director

Compensation: $20.00 per Hour

Location: Phoenix, AZ

THE DAY TO DAY:

Asset Reception and Verification

Receive ITAM returns from client employees

Verify that returned items match the expected ticket asset list

Document any discrepancies between received items and the asset list

ITAM Asset Record Keeping

Update client's ITAM software portal with accurate information on returned assets

Ensure all relevant fields in the ITAM system are properly filled out

Maintain data integrity within the client's asset management system

Asset Sorting and Classification

Sort returned assets by type (e.g., laptops, desktops, mobile devices, peripherals)

Determine substate classification based on the client's standards list

Label and organize assets according to their classification

Process Adherence

Collaborate with team members to follow the correct process based on asset classification

Ensure compliance with client-specific guidelines for asset handling

Adapt to different processes for various clients as needed

Discrepancy Reporting

Identify and document any discrepancies in returned assets

Report discrepancies to the appropriate department for resolution

Follow up on reported issues to ensure proper resolution

Quality Control

Perform basic visual inspections of returned assets for obvious damage

Flag assets that require further inspection or testing

Ensure all assets are properly documented before moving to the next stage

Inventory Management

Assist in maintaining accurate inventory of returned assets

Participate in regular audits of returned asset inventory

Help identify trends in asset returns that may inform future ITAM strategies

Cross-Team Collaboration

Work closely with other ITAM teams to ensure smooth asset flow

Participate in team meetings to discuss process improvements and challenges

Reporting and Analytics

Generate reports on asset return activities and trends

Assist in analyzing return data to identify patterns or issues

Contribute to the development of key performance indicators (KPIs) for the returns process

Compliance and Security

Adhere to data security protocols when handling returned assets

Ensure proper handling of sensitive information on returned devices

Comply with relevant industry standards and regulations

THE VITALS:

1+ years of experience in IT asset management, inventory control, or related field

Proficiency in using ITAM software and basic computer skills

Strong attention to detail and organizational skills

Ability to follow complex processes and procedures accurately

Good communication skills, both written and verbal

Ability to work effectively in a fast-paced environment

Basic understanding of IT hardware and software

PHYSICAL REQUIREMENTS:

The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.

Ability to work and look at a computer screen for extended hours per day.

Ability to sit and/or stand for consecutive hours.

Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.

OTHER REQUIREMENTS:

The ability to speak/read English fluently

Legally authorized to work in the United States

Valid Drivers License

The ability to pass a drug test

The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity.

The ability to perform all work related duties free from any type of impairment.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.