IT Asset Inbound Processing Technician

Why We Exist: 

At ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

What We Actually Do: 

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. 

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. 

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

Respect your peers and place of work

Strive to always set the next person up for success

Seek out feedback in hopes to become better 

Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect! (Spoiler Alert: The next step is a one-way video interview!)

AFTER YOU APPLY:

Please be sure to add [email protected] to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

THE PERKS: 

Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident, critical illness, and hospital indemnity insurance, employee assistance program, and BenefitHub discount program

401(k) with company match (after just 90 days of employment!)

Competitive wages

Welcoming, caring, and dedicated team members 

Fun culture with family-like vibes 

Paid Time Off

Company Branded Attire Allowance

Professional & Personal Growth and Development Opportunities

Real Life Skills Training

A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company! 

All ideas are welcome, everyone has a voice here - unused employee genius is a big waste! 

---------------------

THE OPPORTUNITY:

The IT Asset Management (ITAM) Inbound Processing Tech plays a crucial role in managing the initial stages of IT asset management for client organizations. This position requires attention to detail, strong organizational skills, and the ability to work efficiently with various ITAM processes and software systems.

Schedule: This is a full-time position Monday - Friday, 8 am - 5 pm with a 1 hour lunch break.

Reports to: The position reports to the ITAM Director

Compensation: $20.00 per Hour

Location: Phoenix, AZ

THE DAY TO DAY:

Job Pickup Management

Receive job pickups from ITAM clients

Check and verify Transfer Order (TO) accuracy

Document any discrepancies and communicate with clients

Asset Sorting and Processing

Sort incoming assets according to client-specific guidelines

Process ITAM inbound jobs following disposal, redeployment, and repair guides

Identify and segregate assets based on their intended disposition

Asset Record Management

Update client asset records within the client's ITAM software platform

Classify assets based on substate categories (e.g. disposal, redeploy, repair)

Ensure accuracy of asset information in the system

Asset Processing Facilitation

Initiate and coordinate proper processing path for client assets

Route assets to appropriate teams or departments based on their classification

Monitor and track the progress of assets through various stages of processing

Create ER2 disposal jobs within the ER2 Portal for client's DECOM assets

Ensure proper documentation and tracking of DECOM items within the client’s ITAM software platform

Cross-Team Collaboration

Work closely with the ITAM Inventory team to ensure proper storage and tracking of assets

Collaborate with the ITAM Configuration team to support redeployable asset processing

Communicate effectively with other departments to streamline asset flow

Process Adherence and Improvement

Follow established ITAM processes and procedures

Identify opportunities for process improvement and efficiency gains

Participate in the implementation of new procedures or technologies

Reporting and Documentation

Generate reports on inbound processing activities

Maintain accurate records of all processed assets

Document any issues or exceptions encountered during processing

Client Support

Support client inquiries related to inbound asset processing

Provide updates on clients regarding the status of their assets when required

Support client concerns or special requests to appropriate team members

Compliance and Security

Ensure adherence to data security protocols when handling client assets

Comply with relevant regulations and standards for IT asset management

Maintain confidentiality of client information and asset data

THE VITALS:

Experience in using ITAM software and database systems

Strong attention to detail and organizational skills

Excellent problem-solving abilities

Good communication skills, both written and verbal

Ability to work effectively in a fast-paced environment

Basic understanding of IT hardware and software

PHYSICAL REQUIREMENTS:

The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.
Ability to work and look at a computer screen for extended hours per day.
Ability to sit and/or stand for consecutive hours.

Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.

OTHER REQUIREMENTS:

The ability to speak/read English fluently

Legally authorized to work in the United States

Valid Drivers License

The ability to pass a drug test

The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity.

The ability to perform all work related duties free from any type of impairment.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.