IT Asset Analyst (Max $25/hr W2)

Finance

3- 5 years of total related experience. This role leverages ServiceNow to manage assets and helps maintain the quality data records. Must have ability to assist with software entitlements in ServiceNow and read and understand software licensing agreements Experience required: 1-3 years' experience in IT procurement, IT asset management, IT contract management or a related field OR 1-3 years' experience in IT software asset management.

Key Responsibilities:

• Coordinate computer distribution and return processes.
• Address and resolve end-user requests, including escalations, warranty claims, and repair issues.
• Collaborate with physical asset management processes, including shipping and receiving tasks.

Experience & Qualifications:

• Device/Asset Management Experience: Proven ability to manage device inventories effectively.
• Strong Spreadsheet Management Skills: Proficient in organizing and maintaining data.
• Attention to Detail: Thorough and precise in managing assets and documentation.
• Customer Service Orientation: Professional and responsive to inquiries and escalations.
• Escalation Handling Skills: Capable of managing and resolving escalated issues effectively.
• Helpful Experience: Previous work in Desktop Support or Help Desk environments is a plus.

Desired experience: ServiceNow experience is a plus. IT Asset Management familiarity is valued. Strong customer service skills required.

 

All your information will be kept confidential according to EEO guidelines.