IT and Audiovisual Support Technician

Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.

Nominated for multiple Emmy® Awards for its work on the series Stranger Things season 4, Avatar: The Last Airbender and The Lord of The Rings: The Rings of Power, the independent, Oscar®-winning company boasts close to 800 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and Paris.

Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3. Recently released projects include The Rings of Power Season 2, Venom: The Last Dance, Taika Waitit's Time Bandits, and House of the Dragon Season 2.

Work arrangements:

As a company founded and led by an artist, creativity above all guides us. Our mission is to provide our talents with the freedom and resources they need to deliver quality work and thrive in a stimulating, caring environment. While we require employees to be present in the studio at least three days a week, we maintain flexible work arrangements for the remaining days. This balance ensures that we foster collaboration, maintain our vibrant culture, and encourage in-person interaction and teamwork.

The IT and Audiovisual Support Technician assists the IT team in supporting artists and VFX production teams. Under supervision, they contribute to workstation setup, basic troubleshooting, request tracking, and equipment installation. This internship offers the opportunity to discover a demanding technical environment and gain practical experience in a world-class VFX studio.

Key Responsibilities

Technical support

• Receive and document support requests in the ticketing system.

• Perform initial diagnostics of simple hardware and software issues (network connection, peripherals, account access).

• Escalate complex incidents to the Service Desk team.

• Support communication with users (ticket updates, follow-up on solutions).

• Respond to various requests related to the configuration, installation, and troubleshooting of audiovisual and electronic equipment, as well as networking and distribution systems.

• Assist in the ongoing inspection, diagnosis, repair, and restoration of equipment, providing both preventative maintenance and responding to problems encountered.

Workstations

• Assist in preparing and configuring workstations for new artists (basic Windows/macOS/Linux installation).

• Follow internal procedures for software deployment.

• Check network connectivity and peripherals (screens, tablets, audio).

Workstation Installations

• Assist the team with internal relocations: simple connections, basic network cabling, installation of monitors and peripherals.

• Maintain an organized and safe workspace during relocations.

Post-Production Support

• Assist in preparing screening and review rooms (connection, screens, basic calibration).

• Monitor the proper functioning of workstations during internal sessions.

On-Call Work

• Observe emergency management procedures (no direct intervention without supervision).

• Document incidents encountered during after-hours support for learning purposes.

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• Degree in computer science, networking, technical support, electronics, audiovisual technology, or telecommunications.

• Knowledge of audio and video systems.

• Basic knowledge of Windows/macOS/Linux systems.

• Knowledge of plan design, sketching, diagramming, and procedure creation.

• Interest in creative environments and VFX pipelines.

• Ability to learn quickly, follow procedures, and work as part of a team.

 

The person holding this position will work closely with our teams in Toronto and Los Angeles. They will also be involved in discussions with our clients based around the world, in order to showcase the technical and creative capabilities of Rodeo FX.

• Full-time, Permanent Contract ;
• Sick/personal days ;
• Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP) ;
• RRSP with employer contribution ;
• Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses.

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Diversity : At Rodeo FX, diversity is a core value. We’re committed to creating an inclusive, equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work.

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