IT Analyst Intern - Belgrade - Hybrid

At Portfolio BI, it's all about data. We are the leading global provider of data solutions and services to the investment management community. We empower the most sophisticated buy-side firms to take control of their portfolio and operational data.

Our clients benefit from local technological expertise, seasoned financial experts, and our award-winning solutions and services – PBI Axiom, PBI Vector, and PBI Stratus. Our offerings ensure improved data workflow, data analytics, data governance, and data security for buy-side firms. More than 175 top-tier hedge funds, asset managers, family offices, funds of funds, and institutional investors have trusted PBI’s technology for over 20 years. We don't just help our clients access, organize, and analyze their data; we help them act on it.

We are seeking a motivated IT Analyst Intern to support our IT Service Desk and cloud operations team. This role provides hands-on exposure to enterprise IT environments, Microsoft Azure, end-user support, and managed services delivery.

This position is ideal for students or recent graduates who are passionate about technology and delivering exceptional customer service. In our fast-paced financial services environment, technical excellence must be paired with responsiveness, professionalism, and a client-first mindset.

You will be engaged in:

IT Service Desk & Customer Support

• Serve as a first point of contact for internal users and clients, delivering a professional and customer-focused support experience
• Provide Level 1 IT support for systems, applications, hardware, and user access
• Assist in troubleshooting hardware, software, connectivity, and network-related issues
• Support user account provisioning and access management (Azure AD / Active Directory)
• Log, categorize, and prioritize tickets in accordance with SLA standards
• Communicate clearly and proactively with users on ticket status and resolution progress
• Ensure all interactions reflect a high level of empathy, ownership, and accountability
• Maintain accurate IT asset records and service documentation

Azure & Cloud Support

• Assist in monitoring Microsoft Azure resources (VMs, storage, networking, backups)
• Support deployment and configuration of Azure services under guidance
• Help monitor system performance, availability, and security alerts
• Assist with documentation of cloud environments and operational procedures
• Learn cloud governance and best practices within a managed services model

Service Excellence & Continuous Improvement

• Work closely with cloud engineers, IT administrators, and senior support analysts
• Participate in team meetings, knowledge-sharing sessions, and service reviews
• Follow IT service management (ITSM) frameworks and security best practices
• Contribute ideas to improve support workflows, automation, and customer experience
• Develop an understanding of managed service delivery within financial services clients

Requirements:
• Currently pursuing or recently completed a degree/diploma in IT, Computer Science, Information Systems, or a related field
• Basic understanding of cloud computing concepts
• Familiarity with Microsoft Azure fundamentals (Azure Portal, VMs, storage, networking)
• Basic knowledge of Windows and/or Linux operating systems
• Understanding of networking fundamentals (IP, DNS, VPN, firewalls)
• Strong communication skills (verbal and written)
• Customer-focused mindset with a professional demeanor
• Ability to remain calm and solution-oriented under pressure
• Eagerness to learn, take initiative, and accept feedback

Benefits:
You would be part of an international team of people, working on the latest technology and at the forefront of automation and innovation. We offer:

• 4-month internship program - Potential for a full-time position based on performance and company needs

• Hands-on experience in an enterprise, client-focused IT environment
• Exposure to Microsoft Azure and managed cloud operations
• Practical understanding of IT service delivery within financial services clients
• Mentorship from experienced IT and cloud professionals
• Development of both technical and customer service skills
• Internship certificate
• Hybrid work organisation - Comfortable office in the center of Belgrade
• Periodic Company Lunches & Socials