IT Administrator

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

Arcadia is looking for an experienced and talented Internal IT individual who is looking to be part of a company that is impacting healthcare. This role will be responsible for all internal IT demands of our company location in Boston or DC, while being part of a supportive and distributive IT team. You will work with our employees to ensure the smooth running of their IT equipment and the systems they depend on. You will be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition and interact effectively with people at all levels ranging from executives to entry-level. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative.

What Success Looks Like
In 3 months
- Able to deploy a machine from scratch with all necessary software and security requirements
- Able to perform all onboarding functions (computer provisioning to IT orientation)
- Good understanding of our Active Directory/Entra ID environment
- Able to manage users in most SAAS applications

In 6 months
- Strong familiarity with all SAAS applications
- Strong understanding of Office 365 Exchange
- High level understanding of our AWS infrastructure
- Able to complete all items on ex-employee offboarding checklists
- Strong understanding of our IT Asset inventory system
- Able to audit our IT inventory to ensure all assets are accounted for
- Able to manage devices comfortably with Intune MDM

In 12 months
- Able to onboard multiple employees at once comfortably
- Highly familiar with department protocols and procedures
- Able to proactively spot obstacles and/or blockers and escalate accordingly
- Able to resolve most general IT tickets
- Able to spot inconsistencies and recognize areas for improvement

What You'll Be Doing:
• Isolating, resolving, and following up with end-users to resolve technical problems, both remote and in-person
• Troubleshooting and modifying PC software applications
• Preparing systems for deployment to end users, including configuration and setup
• Performing routine computer provisioning to ensure machines are always ready for quick deployments
• Performing IT onboarding for newly onboarded employees
• Participating in team projects
• Performing routine maintenance on all computer system equipment
• Helping manage all company SAAS applications, including Office 365, Box, RingCentral, Slack, Duo, JIRA, and Confluence
• Assisting with AV needs for companywide webinars

What You'll Bring:
• Basic understanding of networking switches, routers, firewalls, and working with ISPs
• Sound understanding of Office 365 services such as Exchange, Azure AD, Intune, and more
• Experience supporting 80 – 100 employees
• Must have a friendly, helpful customer service spirit with a willingness to learn
• Ability to present in a competent, efficient manner in dealing with the various levels of company personnel
• Must have working knowledge of PC hardware and desktop operating systems
• Must have working knowledge of mobile phone setup (MDM), configuration, and troubleshooting
• Working knowledge of remote connectivity software such as RDP and VPN
• Experience with Microsoft Active Directory, administration, creation of user accounts, and internet email
• Strong organizational skills with excellent attention to detail and accuracy

Would Love for You to Have:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 2-4 years of experience in IT administration or a similar role
• A+, Network+, or Security+
• Proficiency in managing Windows and Linux operating systems
• Understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN)
• Experience with Active Directory/Entra ID, Microsoft 365, and virtualization tools (e.g., VMware, Hyper-V)
• Familiarity with cloud platforms (e.g., AWS, Azure) is a plus

What You'll Get:
• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
• Competitive compensation and amazing benefits, including Flexible Time Off (~22 days company average)
• A flexible, remote-friendly company with personality and heart
• Employee-driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community

About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.