IT Administrator, CLM Ironclad

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The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As an Ironclad Administrator on GitLab's IT Enterprise Applications team within the Lead-to-Cash organization, you'll own the day-to-day administration, optimization, and evolution of our Ironclad contract lifecycle management (CLM) platform. You'll serve as the primary technical point of contact for contract workflows across the business, partnering closely with Legal Operations, Sales, Deal Desk, Finance, and Partner Operations to translate requirements into scalable configurations. You'll help drive faster, more consistent contracting by improving workflows, enabling automation and reporting, and supporting a stable, compliant environment in a fully remote, async-first culture.

Some examples of our projects:

• Designing, building, and improving contract workflows for sales agreements, partner agreements, nondisclosure agreements (NDAs), amendments, and renewals, in collaboration with Legal Operations and Deal Desk

• Managing integrations between Ironclad and key Lead-to-Cash systems like Salesforce, Zuora CPQ, DocuSign, and NetSuite to support smooth handoffs and reliable data across the contract lifecycle

What you'll do

• Administer, configure, and maintain the Ironclad contract lifecycle management (CLM) platform, including workflow design, template management, clause libraries, approval chains, and user access controls, following SOX-compliant change management processes.

• Partner with Legal Operations, Sales, Deal Desk, Finance, and Partner Operations to gather requirements, translate them into scalable Ironclad configurations, and communicate updates in an async-first, fully remote environment.

• Design, build, and optimize end-to-end contract workflows, including sales agreements, partner agreements, non-disclosure agreements (NDAs), amendments, renewals, and other contracting processes as business needs evolve.

• Manage and maintain integrations between Ironclad and adjacent Lead-to-Cash systems, including Salesforce, Zuora CPQ, DocuSign, and NetSuite, collaborating with engineering and other system administrators to support data integrity and reliable handoffs.

• Use Ironclad AI capabilities (including AI Assist, AI Playbooks, Smart Import, and clause detection) to improve contract review efficiency, reduce manual effort, and support compliance across the contract lifecycle.

• Build and maintain Ironclad dashboards and reporting to provide visibility into contract status, cycle times, bottlenecks, and compliance metrics for stakeholders and leadership.

• Lead small to medium-sized projects to enhance CLM functionality and user experience, and document configurations, processes, and standards in the GitLab handbook.

• Troubleshoot and resolve Ironclad platform issues of moderate to high complexity, manage vendor escalations and support tickets, and conduct configuration reviews to ensure quality, maintainability, and adherence to internal standards.

What you'll bring

• 3+ years of hands-on contract lifecycle management (CLM) administration experience, with Ironclad experience strongly preferred; DocuSign CLM experience is also considered.Hands-on administration experience with a contract lifecycle management (CLM) platform (Ironclad, DocuSign CLM, or similar).

• Demonstrated experience designing, building, and optimizing contract workflows in a B2B SaaS or technology environment (for example, sales agreements, partner agreements, nondisclosure agreements, amendments, renewals).ability to design, build, and optimize contract workflows and translate business requirements into scalable CLM configurations (workflows, templates, clause libraries, approvals, and user access controls), with clear documentation and attention to detail.

• Strong ability to translate business requirements into scalable Ironclad configurations (including workflow design, templates, clause libraries, approvals, and user access controls), with clear documentation and attention to detail.

• Experience supporting SOX-compliant change management and IT General Controls (ITGC) in a public company or similarly regulated environment.

• Working knowledge of lead-to-cash systems and processes, including familiarity with Salesforce, Zuora CPQ, NetSuite, and DocuSign; experience supporting integrations (application programming interfaces (APIs), middleware, or related tooling) is a plus.DocuSign.

• Experience using Ironclad AI capabilities (including AI Assist, AI Playbooks, Smart Import, and clause detection) to improve contract review speed, reduce manual work, and support compliance.

• Strong reporting and analytics skills, including building dashboards and reports that provide visibility into contract status, cycle times, bottlenecks, and compliance metrics.

• Comfort working in a fully remote, async-first environment as a self-directed manager of one, with strong communication skills and the ability to partner effectively with Legal Operations, Sales, Deal Desk, Finance, and Partner Operations.

• Exposure to Ironclad-specific administration and/or supporting integrations (APIs, middleware, or related tooling).

About the team

We on GitLab’s IT Enterprise Applications team are responsible for the critical business systems that power our Lead-to-Cash, Order-to-Revenue, and Procure-to-Pay operations, including Salesforce, Zuora, NetSuite, DocuSign, and Ironclad. You'll join a fully remote, globally distributed team that works asynchronously with Legal Operations, Sales, Deal Desk, Finance, Partner Operations, and other system owners to deliver reliable, scalable workflows and a stable production environment.

In this role, you'll be embedded within the Lead-to-Cash systems group alongside teams responsible for core quote-to-cash systems. We’re focused on improving the end-to-end contract experience from intake through execution and renewal, increasing automation and data quality across connected systems, and maintaining strong governance to support compliance requirements.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range
$81,200—$174,000 USD

How GitLab will support you

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.