IT Admin Head

Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.

Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.

Do You Make the Cut?

The IT Admin Head is responsible for ensuring that the company's IT systems are secure, available, consistent, and reliable at all times. The IT Admin Head will work hands-on to manage key IT initiatives, vendor management, end-user support and training, 3rd party software licensing and hosting, data security, compliance and budgeting/planning.

• Is responsible for the installation and configuration of new software and hardware, including the server network, devices and firewalls

• Is responsible for monitoring system performance, IT system operations and storage utilization

• Is responsible for ensuring asset related compliance

• Manages user accounts and assets, and assigns and updates security permissions on the network according to security policies

• End to end asset management for all the employees

• Maintain inventory and asset configuration documentation

• Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations

• Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks

• Maintains pool of loaner laptops and other equipment

• Diagnoses and resolves hardware and software problems for end-users

• Establish a ticketing system for all types of IT support requests, leveraging MSP as needed

• Select and remotely manage/oversee local third-party IT contractors to execute IT setup/troubleshooting work as needed

• Oversee the vendor vetting process and serve as internal point of contact and project manager where needed for any ensuing integrations, engineering support, etc

• Prepare organization for IT security audits or investigations, if needed

You can be a great fit if you are :

• 10+ years of experience in similar roles

• Worked in a startup

• Good knowledge of applicable laws and data privacy policies

• Exceptional ability to provide technical support and resolve queries

• Ability to determine IT needs and train end-users

• Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed desktop environment

• Strong experience in vendor management, end-user support and training, 3rd party software licensing and hosting, data security, compliance and budgeting/planning.

• Extremely self-motivated

• Ability to learn quickly

• Passionate about the possibilities at the intersection of AI + Banking

• Comes from an engineering background, computer science (preferably)

• Excellent written and verbal communication skills

• Acclimatize and adapt quickly; willing to be part of our ambitious growth plans

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.