Irish speaking Customer Service roles in Sofia Bulgaria - Relocation Package

Mercier Consultancy is excited to announce openings for Irish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to facilitate your move! We are looking for dedicated individuals who are passionate about delivering excellent customer service and connecting with our Irish-speaking clients.

As a Customer Service Representative, you will be responsible for assisting our Irish-speaking customers by answering inquiries, resolving issues, and ensuring a smooth experience with our services. Your contribution will be essential in building customer loyalty and satisfaction.

Responsibilities

• Provide outstanding customer service in Irish and English across multiple communication channels
• Effectively handle customer inquiries and resolve issues in a timely manner
• Document customer interactions accurately within our CRM system
• Collaborate with other teams to ensure comprehensive solutions to customer challenges
• Gather customer feedback to help improve our service offerings
• Stay updated on product details and operational changes
• Engage in continuous training to enhance your customer service skills

Requirements:
• Fluency in Irish and English with strong communication capabilities
• Prior experience in customer service is preferred but not required
• Strong problem-solving skills and a customer-centric mindset
• Able to thrive in a fast-paced environment with effective multitasking skills
• Excellent attention to detail and organizational proficiency
• Enthusiasm for providing exceptional customer experiences
• Knowledge of CRM systems and customer support tools is a plus

Benefits:
Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more