IP Telephony Engineer

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.

• IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.

• Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Responsibilities
• Design, implementation, ongoing management, and troubleshooting of Cisco
Unified Communications Systems, including CallManager/Unified
Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise
• Management and troubleshooting Cisco Analog and Digital voice gateways
and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones

Required Expertise
• CallManager/Unified Communications Manager 4.x through 6.x
o Unity 4.x/5.x
o CallManager Express/Unified Communications Manager Express
o Unity Express
o Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP
• Ideal candidate must have a strong background in traditional IP Networking
• Strong networking background
o Understanding of network operations at Layer 2 and Layer 3
o Understanding of major routing protocols
o Understanding of fundamental network technologies (VPNs, NAT, etc.)

Desirable Expertise
• Cisco IPCC/ICM Enterprise
• Cisco IPCC/UCC Express
• Cisco Voice Portal
• Administrative experience with Windows and/or Linux/Unix operating systems
• Experience with Call Recording and Workforce Management Systems
(Telrex, Witness360, Nice Perform, etc.)

Qualifications
• Bachelors degree in relevant technical discipline or equivalent professional
experience is preferred
• Cisco certifications are preferred (CCVP, or equivalent)
• Qualified candidate must have 2 years experience with Cisco IP Telephony
infrastructure, including design, implementation and ongoing
management/troubleshooting.
• Must have the ability to manage multiple projects within the established
scope, budget and timeline
• Requires complex problem solving abilities with experience in performing
root cause analysis
Benefits
• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transportation
• Paid Time Off

This position is also open in NYC